- Reading
- I enjoy helping others and giving back to the community
- Creative Writing
- Participating in fundraising events to support local charities, schools, or community projects
- Crafting and DIY Projects
- Drawing and Painting
Logan Mckenna
Eureka
Summary
Dynamic Donor Care Specialist with extensive experience at Northern California Community Blood Bank, excelling in phlebotomy and fostering teamwork. Recognized for enhancing donor satisfaction through effective communication and problem-solving. Proven ability to mentor staff and improve processes, contributing to a supportive and efficient work environment. Experienced with donor relationship management, ensuring high levels of donor satisfaction and retention. Utilizes strong communication skills and problem-solving abilities to address donor needs and resolve issues efficiently. Track record of fostering positive donor experiences through effective interaction and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Donor Care Specialist
Northern California Community Blood Bank
02.2023 - Current
- Register donors and address any eligibility questions before registering.
- Assess prospective donors' eligibility based on their health questionnaire and vital signs during screening process.
- Perform phlebotomy on donors who meet the donation requirements.
- Manage donor complications arising from donation process.
- Acts as a Team Lead to coordinate donor flow and support staff.
- Join mobile staff to off-site locations to perform blood drives.
- Mentor new staff on best practices in donor engagement, fostering a supportive learning environment within the team.
- Contribute to a positive work environment.
- Take initiative to demonstrate process to donors and improve comfort with procedures such as phlebotomy.
- Enhance donor satisfaction by providing excellent customer service and addressing their concerns promptly.
- Works well with co-workers, and other departments to accomplish donation objectives.
Telephone Recruiter
Northern California Community Blood Bank
09.2020 - 02.2023
- Contacted blood donors to inform them of their eligibility to donate again.
- Trained new telephone recruiters on call procedures and computer system usage.
- Provided guidance and support to less experienced recruiters, fostering a culture of continuous learning and improvement among the team.
- Worked as a nightly supervisor alongside a second supervisor to maintain nightly call records and monitor performance.
Education
High School Diploma -
Eureka High School
Eureka, CA06-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Effective communication
- Task delegation
- Task prioritization
- Phlebotomy
- Personable
Certification
I am CPR and first aid certified.
Interests
Timeline
Donor Care Specialist
Northern California Community Blood Bank
02.2023 - Current
Telephone Recruiter
Northern California Community Blood Bank
09.2020 - 02.2023
High School Diploma -
Eureka High School
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