Summary
Overview
Work History
Education
Skills
Languages
D&D
Timeline
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Logan McCourt

Logan McCourt

Ottawa,ON

Summary

Looking forward to continuing development in the area of customer service, as I have enjoyed them in the past and feel that they fuel my true passion of becoming a full time voice actor.

I really enjoyed the Playhouse, but moved to Ottawa, and then really enjoyed Mind Games, but the store closed, so now I find myself searching for similar jobs in the customer service field.

Overview

2
2
years of professional experience

Work History

Voice Actor

Team Code Red
09.2022 - Current
  • Enhanced clients' projects by providing high-quality voice acting for various characters and roles.
  • Interpreted scripts to create believable characters.
  • Delivered exceptional performances, consistently meeting project deadlines and exceeding client expectations.
  • Provided clear and effective communication throughout the production process, fostering strong relationships with clients and team members alike.
  • Mastered multiple accents and dialects, enabling greater versatility in casting options for both domestic and international projects.
  • Assisted in script editing processes to ensure smooth delivery of lines while maintaining overall narrative coherence.

Customer Service Representative

Mind Games
10.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Usher

Upper Canada Playhouse
03.2023 - 08.2023
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Maintained professional demeanor to represent venue and create positive impression.

Education

No Degree - Performing Arts

Algonquin College
Ottawa, ON
06.2023

High School Diploma -

St. Joseph's Catholic High School
Cornwall, ON
06.2021

Skills

  • Voice Projection
  • Strong improvisation
  • Punctuality
  • Attention to Detail
  • Cooperative Attitude
  • Accepts direction and coaching graciously
  • Public Engagement
  • Work Prioritization

Languages

English
Native or Bilingual
French
Limited Working

D&D

I play with a few different groups, and I not only enjoy, but I am good at organizing people to keep them on the same page for the adventures.  Balancing peoples different personalities to optimize function and flow is very rewarding to me.

Timeline

Customer Service Representative

Mind Games
10.2023 - 02.2024

Usher

Upper Canada Playhouse
03.2023 - 08.2023

Voice Actor

Team Code Red
09.2022 - Current

No Degree - Performing Arts

Algonquin College

High School Diploma -

St. Joseph's Catholic High School

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Logan McCourt