Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Logan Mackay

Burnaby,BC

Summary

Experienced manager specializing in customer service, operations, inventory excellence and administration. 10+ years of customer service/retail and operational experience. 5+ years of managerial experience. Quick to learn, adaptable and dependable in a multitude of roles.

Overview

11
11
years of professional experience

Work History

Office Manager

Cactus Club Cafe Byrne Road
06.2022 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • In charge of daily labor and all time-clock punches
  • Responsible for daily cash and payment reconciliation

Manager

Starbucks
04.2016 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Customer Service & Operations Coordination

Winners TJX
08.2012 - 12.2015
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • In charge of store-level ordering and acted as support for management team

Education

Diploma of Business Administration

British Columbia Institute of Technology
Burnaby, BC
12.2024

High School Diploma -

Strathmore High School
Strathmore, AB
06.2011

Skills

  • Managing Budgets
  • Financial Statements
  • Customer Relations
  • Ordering Supplies
  • Business Administration
  • Business Management Principles
  • Customer Service
  • Billing and Invoicing
  • Office Supplies and Inventory

Languages

English
Native or Bilingual
French
Elementary

Timeline

Office Manager

Cactus Club Cafe Byrne Road
06.2022 - Current

Manager

Starbucks
04.2016 - 06.2022

Customer Service & Operations Coordination

Winners TJX
08.2012 - 12.2015

Diploma of Business Administration

British Columbia Institute of Technology

High School Diploma -

Strathmore High School

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Logan Mackay