Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Higdon

Bonnyville,AB

Summary

Dynamic educational professional with experience at Lakeland Roman Catholic School Division, adept at developing individualized education plans and monitoring student progress. Proven ability to foster a positive learning environment through effective classroom management and excellent communication skills, ensuring all students receive the support they need to thrive. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Educational Assistant

Lakeland Roman Catholic School Division
Bonnyville, Alberta
01.2022 - Current
  • Participated in IEP meetings and contributed to the development of educational plans.
  • Monitored student progress and provided feedback to lead teacher.
  • Conducted one-on-one tutoring sessions with students who needed extra support.
  • Assisted in creating a safe environment for all students by enforcing school policies.
  • Prepared classroom materials and educational resources for daily lessons.
  • Applied positive reinforcement to redirect negative behaviors.
  • Organized classroom supplies and equipment.
  • Monitored students in class, hallways, and cafeteria to enforce school rules.

Kitchen Staff Member

Lakeland Housing Foundtation
Bonnyville, Alberta
11.2020 - 01.2022
  • Inspected dining area prior to opening for any maintenance issues requiring attention.
  • Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
  • Facilitated efficient communication between kitchen staff and front-of-house teams.
  • Maintained an organized workstation, ensuring tools and ingredients are readily available.
  • Contributed to successful kitchen operations with smooth handling of daily checklists.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Administrative Assistant

Bonnyville Dental Clinic
Bonnyville, Alberta
08.2013 - 11.2019
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed database systems containing customer contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Greeted visitors and provided general information about the company.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments between clients and customers and internal staff members.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Travel And Tourism - Tourism And Hospitality

Newfoundland Career Academy
St. John's, NL
06-1996

High School Diploma -

St.Georges High School
New Harbour, NL
06-1993

Skills

  • Individualized education plans
  • Student progress monitoring
  • Classroom management
  • Educational resource preparation
  • Behavioral intervention techniques
  • Record keeping
  • Data entry
  • Teamwork
  • Cooperative learning
  • Multitasking
  • Helping students with special needs
  • Excellent communication
  • Teamwork and collaboration

Timeline

Educational Assistant

Lakeland Roman Catholic School Division
01.2022 - Current

Kitchen Staff Member

Lakeland Housing Foundtation
11.2020 - 01.2022

Administrative Assistant

Bonnyville Dental Clinic
08.2013 - 11.2019

Travel And Tourism - Tourism And Hospitality

Newfoundland Career Academy

High School Diploma -

St.Georges High School

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Tracey Higdon