Summary
Overview
Work History
Education
Skills
Languages
Volunteering
Timeline
Generic

Logan Day

Toronto,ON,

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

4
4
years of professional experience

Work History

Account Executive, Strategic

Clio
03.2023 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Managed sales cycle to maintain solid customer base.
  • Consulted on practice management solutions for mid-sized law firms (headcount of 5-19 users)
  • Providing guidance on practice management solutions tailored to attorneys, paralegals, and other legal professionals within Clio's Strategic segment.
  • Q2 2023 158% Quota Attainment, Q3 2023 197% Quota Attainment (Highest performing Strategic AE for Q3 '23)

Account Executive, SMB

Clio
04.2022 - 03.2023
  • Creating detailed business plans to reach predetermined goals and quotas.
  • Unearthing new sales opportunities through networking and turning them into long-term partnerships.
  • Consulting on practice management solutions for attorneys, paralegals, and other legal professionals in Clio’s micro-SMB segment (headcount of 1-4 attorneys/staff).
  • Q2 2022 183% Quota Attainment, Q3 2022 193% Quota Attainment, Q4 2022 116% Quota Attainment (Highest performing Velocity AE for Q4 '22), Q1 2023 172% Quota Attainment (Highest performing Velocity AE for Q1 '23)

Business Development Representative, Strategic

Clio
09.2021 - 04.2022
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Q3 2021: 178% Quota Attainment, Q4 2021: 199% Quota Attainment, Q1 2022: 167% Quota Attainment.

Relationship Manager

Servus Credit Union
01.2021 - 09.2021
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Relationship Manager

HSBC
06.2019 - 01.2021
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Education

Bachelor's of Commerce - Business Management

Athabasca University
Athabasca, AB
05.2024

Skills

  • Account Servicing
  • Customer Relationship Management
  • Staff Management
  • Territory Management
  • Revenue Generation
  • Business Development
  • Contract Negotiation
  • Sales Expertise

Languages

English
Native or Bilingual
French
Professional Working

Volunteering

Project Advisor, HSBC Social Innovation Academy


  • Guided University of British Columbia student analysts working on social enterprise venture development. Advised student interns working full-time to help social enterprises address areas of community impact such as climate action, education, food security, poverty alleviation, or mental health.


Panel Judge, Enactus 


  • As part of the 2020 HSBC Entrepreneurs Project Accelerator initiative, I, along with other business leaders, served on a panel where we virtually judged 6 different teams who applied for a project grant to help fund their business idea. "The HSBC Entrepreneurs Project Accelerator is designed to empower Enactus teams with the resources needed to identify, create and deliver projects that empower aspiring or existing entrepreneurs or companies to set up or grow their business through entrepreneurship training or support".


Director, Board Member, United Way of Southern Alberta


  • As a board member, I take part in determining and communicating the organization's vision to the community. The governing board is the entity that has legal authority for the organization, and is responsible for the organization's highest level of decision making. I am also responsible for reviewing and allocating money to the Southeastern Alberta agencies.

Timeline

Account Executive, Strategic

Clio
03.2023 - Current

Account Executive, SMB

Clio
04.2022 - 03.2023

Business Development Representative, Strategic

Clio
09.2021 - 04.2022

Relationship Manager

Servus Credit Union
01.2021 - 09.2021

Relationship Manager

HSBC
06.2019 - 01.2021

Bachelor's of Commerce - Business Management

Athabasca University
Logan Day