Logan Connolly
St.Catharines,Ontario
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure maximum customer satisfaction and loyalty. Demonstrated ability to collaborate effectively within a team, adapt to changing needs, and consistently achieve results through efficient and empathetic service. Noted for reliability and a proactive approach in meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Heavy Tow Operator
Metro Truck Group
Stoney Creek
09.2022 - Current
- Experienced heavy tow truck operator responsible for responding to emergency calls, assessing vehicle conditions, and safely towing large vehicles, including commercial trucks and buses
- Proficient in rigging, maintaining equipment, and ensuring compliance with towing regulations
- Strong customer service and emergency response skills.
- Maintained a clean and organized work environment, ensuring all equipment was properly stored and easily accessible when needed.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
Customer Service Representative
Accenture
Ontario, st.catharines
01.2022 - 07.2022
- Assisting clients manage their Marketing Account’s on a large social media platform
- Assist with technical errors, advertising advice, billing inquiries and much more day to day tasks that come along with marketing/advertising their business.
- Increased brand visibility by crafting and implementing creative social media campaigns.
Collection Customer Service Representative
Sitel
St. Catharines, ON
05.2020 - 11.2021
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Conducted thorough investigations of disputed charges, ensuring accurate billing information was provided to customers while maintaining strict adherence to company policies.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
Truck Driver/Labourer
Luke’s Auction
Bunting Road, st.catharines
06.2016 - 04.2020
- At Luke’s Auction my job required me to lift heavy weight throughout the day and drive a 16’ and a 26’ truck from point A to point B.
Education
Grade 12 Diploma -
St. Catharines Collegiate
Class ACZ License -
Transport Training Centers Of Canada
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Call center operations
- Follow-up skills
- Payment arrangement
Languages
English
Native or Bilingual
Timeline
Heavy Tow Operator
Metro Truck Group
09.2022 - Current
Customer Service Representative
Accenture
01.2022 - 07.2022
Collection Customer Service Representative
Sitel
05.2020 - 11.2021
Truck Driver/Labourer
Luke’s Auction
06.2016 - 04.2020
Grade 12 Diploma -
St. Catharines Collegiate
Class ACZ License -
Transport Training Centers Of Canada