Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Horsman

Fredericton,Canada

Summary

Passionate Supervisor and Teamlead with a strong affinity for administrative and office tasks. Demonstrated dedication and hard work, resulting in two promotions within a short time. Proven ability to quickly learn, collaborate effectively in teams, and continuously strive for self-improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Housing Manager

Monuwehkahal Homes
Fredericton, New Brunswick
12.2024 - Current
  • Maintained accurate records of progress reports.
  • Relationships with social workers in order to keep them informed about the child's progress within the program.
  • Coordinated youth activities and programs in order to foster positive social, educational, and recreational development.
  • Facilitated discussions with team leaders for better outcomes.
  • Oversaw high-volume monetary operations efficiently.
  • Recorded cash flows and kept detailed receipts logs.
  • Accomplished setup processes in residential properties.
  • Managed logistical planning for moving youth.
  • Completed probationary assessments.

Team Lead

Wolastoqiyik Family Services
Fredericton, New Brunswick
08.2024 - 12.2024
  • Established budgetary plans at different intervals such as daily, weekly, and monthly.
  • Maintained accurate records of receipts and efficiently uploaded them to a financing system.
  • Developed efficient scheduling system for staff.
  • Completed safety audits.
  • Formulated and chaired team briefings.
  • Managed and organized all necessary paperwork.
  • Managed and recorded transactions involving petty cash.
  • Carried out monthly and annual assessments of employee performance.
  • Managed full-cycle recruitment process, including hiring and training of new staff.
  • Ensured compliance with company policy and procedures.
  • Established productive partnerships with different teams and outside entities.
  • Formulated detailed reports.
  • Accurately performed all payroll tasks and responsibilities.
  • Effectively managed workload to meet and exceed delivery dates.
  • Adhered to stringent measures to maintain confidentiality.

Youth Support Worker

Wolastoqiyik Family Services
Fredericton, New Brunswick
04.2023 - 08.2023
  • Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
  • Assisted in developing individual care plans for clients to ensure their safety and well-being.
  • Adhered to all relevant regulations and standards of practice in the delivery of services to clients.
  • Collaborated with families, schools, community organizations, and other stakeholders in providing effective interventions for youth in need of assistance.
  • Developed programs that address issues such as substance abuse prevention, anger management, bullying prevention.
  • Maintained accurate records of client contacts including notes on conversations and referrals made.
  • Provided crisis intervention services when needed in order to help deescalate difficult situations.
  • Established strong rapport with clients by creating an environment where they feel safe expressing themselves.
  • Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials, and educators.
  • Documented child progress, reporting extreme changes in behavior.
  • Designed and led recreational activities that foster teamwork, physical health, and social interaction.

Supervisor

Wolastoqiyik Family Services
Fredericton, New Brunswick
03.2022 - 04.2022
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Assisted in creating budgets for departmental expenses including personnel costs.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Implemented new operational procedures, increasing efficiency.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Faculty Of Nursing Research Assistant

UNB
Fredericton, New Brunswick
01.2016 - 01.2017
  • Gathered data from various sources, including online databases, libraries, and interviews with experts.
  • Prepared comprehensive reports summarizing research findings.
  • Monitored progress of projects to ensure timely completion within budget constraints.
  • Provided support for faculty members with grant applications related to research projects.
  • Managed multiple research projects simultaneously while ensuring accurate record keeping.
  • Maintained a database of all research activities conducted during the course of each project.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.

Volunteer

Canadian Cancer Society
Fredericton, New Brunswick
08.2011 - 08.2013
  • Assisted in the collection of donations.
  • Consistently documented all contributions with precision

Volunteer

Liberty Lane
Fredericton, NB
03.2011 - 03.2013
  • Provided assistance to staff in the daily operations of the organization.
  • Ensured the well-being of children and provided nourishment during their mothers' therapy sessions for domestic abuse.
  • Maintained strict confidentiality measures

Education

High School Diploma -

Frederictn High School
Fredericton
06-2016

Skills

  • Performance monitoring
  • Trend tracking
  • Schedule Management
  • Regulatory Compliance
  • Quality Control
  • Workplace Safety
  • Coaching and Mentoring
  • Performance Improvement
  • Complaint resolution
  • Human Resources Management
  • Employee engagement
  • Organized
  • Empathetic
  • Friendly
  • Outgoing

Certification

  • Certificate Trauma Overview And Awareness, Crisis And Trauma Resource Institute , Online September 2024
  • Certificate Practical intervention strategies for anxiety, Crisis And Trauma Resource Institute, Online September 2024
  • Certificate Ethics of Helping Boundaries And Relationships, Crisis And Trauma Resource Institute , Online September 2023
  • Certificate Regulation Strategies For Youth in Crisis, Crisis And Trauma Resource Institute , Online January 2023
  • Certificate FASD- Strategies For Support , Crisis And Resource Trauma Institute , Online January 2023
  • Certificate Violence Threat Assessment Planning And Response, Crisis And Trauma Resource Institute , Online January 2023

References

References available upon request.

Timeline

Housing Manager

Monuwehkahal Homes
12.2024 - Current

Team Lead

Wolastoqiyik Family Services
08.2024 - 12.2024

Youth Support Worker

Wolastoqiyik Family Services
04.2023 - 08.2023

Supervisor

Wolastoqiyik Family Services
03.2022 - 04.2022

Faculty Of Nursing Research Assistant

UNB
01.2016 - 01.2017

Volunteer

Canadian Cancer Society
08.2011 - 08.2013

Volunteer

Liberty Lane
03.2011 - 03.2013

High School Diploma -

Frederictn High School

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Ashley Horsman