LOÏC HAZOUME

Visionary work across AI security, cognitive augmentation, immersive ecosystems, and sovereign digital infrastructure.

• Oversaw logistics operations for timely deliveries and proficient resource management.
• Enhanced operational efficiency by orchestrating cross-team collaboration in supply chains.
• Reduced stock discrepancies with innovative inventory management system implementations.
• Promoted safety and compliance culture via tailored training initiatives for incoming staff.

• Delivered helpdesk and remote IT support to employees, resolving over 500 monthly tickets with a 98% SLA adherence.
• Installed and configured hardware, software, and security tools, ensuring compatibility and stability.
• Authored IT documentation and knowledge base articles to speed up issue resolution by 20%.
• Supported Windows and macOS platforms, troubleshooting applications, connectivity, and performance issues.

• Managed hardware provisioning and deployment, ensuring timely delivery and compatibility.
• Improved inventory tracking systems with automation, increasing accuracy by 10%.

• Provided in-office technical support across compliance-driven IT environments.
• Assisted with network troubleshooting, LAN configuration, and security controls.
• Maintained and upgraded systems to ensure smooth software rollouts.
• Coordinated directly with executives and team members to resolve IT issues.

• Oversaw technical and operational support across multiple sites.
• Trained staff in technology-driven workflows, improving adoption and reducing downtime.
• Enhanced customer-facing processes with secure system configurations.