Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Software
Accomplishments
Work Preference
Timeline

LOÏC HAZOUME

All You do reflects on who You need to be ..!!..
ATA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am also well versed and competent in many fields thanks to my adaptive and fast learning abilities.

Overview

16
16

YEARS OF ACADEMIC EDUCATION

7
7

YEARS OF PROFESSIONAL EXPERIENCE

4
4

LANGUAGES SPOKEN

3
3

YEARS OF ENTREPRENARIAT

Work History

Shipping Coordinator

Promecanix
07.2023 - Current
  • Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
  • Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
  • Improved vendor relationships through consistent communication, negotiation of rates, and prompt resolution of disputes.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Technical Support Specialist

Gatestone & Co. Inc
06.2022 - 06.2023
  • Connect and build rapport with customers by actively listening and asking right questions
  • Troubleshoot customer connectivity issues
  • Promote and recommend latest products and services to customers
  • Make customers lives easier by providing them with value-add services
  • Give guidance to client regarding new and upcoming satellite devices
  • Resolve any issues related to customer account.

Dock worker

Logistic Lumpers
01.2022 - 11.2022
  • Efficiently sort, handle, load and unload palletized goods
  • Use the appropriate motorized and manual equipment, including the pallet truck, forklift and by hand
  • Secure the goods inside the trailers using the appropriate tools and supplies
  • Work safely and efficiently, in accordance with the company's security policies
  • Use mobile pocket devices to scan and track shipments
  • Work on a dock whose climate is not controlled for long periods of time.

Truck Driver Helper

GardaWorld
02.2021 - 04.2022
  • Ensured safe transportation of goods by properly securing cargo and conducting pre-trip inspections.
  • Demonstrated adaptability in handling various types of cargo, including hazardous materials or oversized items when required.
  • Safeguarded company property by remaining vigilant during overnight stays or extended stops en route to destinations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Manager

Couche-Tard
09.2018 - 01.2021
  • Ensure the management of staff and the establishment on a daily basis under the supervision of the coordinator (coaching, order manager, bank deposits, personnel management and financial reports, interviews, hiring and training)
  • Provide excellent customer service by establishing a lasting relationship with customers and representatives
  • Execute the marketing and planogram in full compliance
  • Ensure the cleanliness of the store by ensuring a safe and stimulating work environment.

Education

Certificate - Web development

Udemy, Montréal, QC
11.2023

Bachelor degree - Science and Biology

Notre Dame De Lourdes
01.2015

Skills

  • Microsoft Office (10 years)
  • Customer Service (5 years)
  • Stock control (3 years)
  • Sales (4 years)
  • Technical Support (2 years)
  • Technology (10 years)
  • Computer skills (10 years)
  • Computer support (4 years)
  • Call center (1 year)
  • Data entry
  • Technical Troubleshootings
  • Accurate Documentation

Languages

French
Native or Bilingual
English
Native or Bilingual
Japanese
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Web development

Web design

Art

Game development

Programming

Software

Microsoft

Apple

Linux

Ubuntu

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Cashier - Achieved highest Number of sales within one-month period.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Preference

Work Type

Contract WorkFull Time

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementWork from home optionPersonal development programs

Timeline

Shipping Coordinator - Promecanix
07.2023 - Current
Technical Support Specialist - Gatestone & Co. Inc
06.2022 - 06.2023
Dock worker - Logistic Lumpers
01.2022 - 11.2022
Truck Driver Helper - GardaWorld
02.2021 - 04.2022
Manager - Couche-Tard
09.2018 - 01.2021
Udemy - Certificate, Web development
Notre Dame De Lourdes - Bachelor degree, Science and Biology

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LOÏC HAZOUME