Lobsang Gurung
el cerrito
Summary
Dedicated housekeeping supervisor with proven strengths in cleaning and sanitation, guest relations, and team training. Committed to maintaining high cleanliness standards and enhancing guest satisfaction through effective communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Kissel Uptown Hotel
Oakland, CA
12.2021 - Current
- Supervised daily housekeeping operations to ensure high cleanliness standards across all guest areas.
- Trained and mentored new staff on cleaning protocols and equipment usage for optimal performance.
- Developed efficient cleaning schedules to maximize team productivity and minimize disruption to guests.
- Conducted regular inspections of guest rooms and public areas to uphold quality assurance standards.
- Implemented inventory control measures for cleaning supplies, reducing waste and maintaining budget compliance.
- Coordinated with maintenance staff to address facility issues promptly, enhancing overall guest satisfaction.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Material Handler
Tesla
Fremont, CA
11.2019 - 12.2020
- Loaded and unloaded materials from trucks, ensuring proper placement in designated locations.
- Managed inventory levels by tracking incoming and outgoing materials accurately.
- Collaborated with team members to maintain efficient workflow in high-paced environment.
- Transported inventory items to appropriate locations.
- Maintain clean, safe, and organized work areas free of debris.
- Operate forklift and heavy equipment to move materials accurately and safely.
- Manage time efficiently to complete tasks within deadlines.
Kitchen Helper
Hana Japan
Berkeley, CA
10.2018 - 02.2020
- Assisted in food preparation and assembly for daily kitchen operations.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Supported chefs by delivering ingredients and tools as needed during service.
- Followed safety and sanitation guidelines to ensure food quality standards.
- Adapted quickly to changing demands during peak service hours.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
High School Diploma -
El Cerrito High School
El Cerrito, CASkills
- Cleaning and sanitation
- Guest relations
- Customer service
- Enforcing Safety Protocols
- Preventive Maintenance
- Safety Risk Assessment
- Department Coordination
- Teamwork
- Communication
- Help Desk Software
Languages
Hindi
Native or Bilingual
Tibetan
Native or Bilingual
Nepali
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Kissel Uptown Hotel
12.2021 - Current
Material Handler
Tesla
11.2019 - 12.2020
Kitchen Helper
Hana Japan
10.2018 - 02.2020
High School Diploma -
El Cerrito High School