Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Hi, I’m

Lobna El Mansoury

Hotels Management
North Vancouver,BC
Lobna El Mansoury

Summary

As a Director of Operations/ Sales & Marketing / Finance & Business Administration; direct all aspects of Business including analyzing and achieving strategic objectives and business growth potential, direct staff, sales, accounting/budgeting, asset protection, inventory control and human resources. Direct all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day- today operations. Recommends the Sales budget, marketing/business plans, and capital expenditures and manages within approved plans and objectives.

Overview

23
years of professional experience

Work History

Western Canada Wilderness Committee
Vancouver, BC

Director of Administration, Assistant
05.2018 - 09.2019

Job overview

  • My main responsibilities were, but not limited to, playing a critical role in partnering with the senior leadership team in strategic decision making and operations
  • Financial Management
  • Maximizing and strengthen the internal capacity of a well respected, high-impact organization
  • Focusing mostly on analyzing and presenting the financial reports in an accurate and timely manner
  • Clearly communicating the monthly and annually financial statements, collating financial reporting materials for all donors segments, overseeing all financial, project/program and grants accounting
  • Coordinating and leading the annual audit process, liaise with external auditors and the finance committee of the board of directors, assess any changes necessary
  • Overseeing and leading the annual budgeting and planning process in conjunction with the ED
  • Administering and reviewing all financial plans and budgets, monitoring progress and changes
  • Managing organizational Cash flow and forecasting
  • Implementing a robust contract
  • Management/ reporting system; ensuring that the contract billing and collection schedule is adhered to and that financial data and Cash flow are ready and support operational requirements
  • Updating and implementing all necessary business policies and accounting practices
  • Improving the finance department’s overall policy and procedure manuals
  • Effectively communicating and presenting the critical financial matters to the ED
  • 924 Bowron Court, North Vancouver BC 1 (778) 951-9419 emansoury@gmail.com
  • Human Resources Management
  • Developing and enhancing the internal HR processes, creating and updating job descriptions
  • Enhancing professional development ,
  • Compensation and benefits, performance evaluation, training and recruiting
  • Ensuring the recruiting processes are consistent and streamlines
  • Establishing and managing a comprehensive training program to educate employees regarding staff tools, policies, and procedures
  • Working closely and transparently with all external partners including third party vendors and consultants
  • Overseeing administrative functions as well as facilities to ensure efficient and consistent operations as the organization scales
  • Measuring Staff KPI and preparing staff career development plan in alignment with the
  • Company’s vision & mission.

Associations – Government, Hampton Inn & Suites by Hilton Edmonton International Airport
Edmonton, AB

Director of Sales
11.2016 - 01.2018

Job overview

Hampton Inn & Suites by Hilton
Vancouver, BC

Senior Sales Manager, Social Media Leader
03.2014 - 10.2016

Job overview

Executive Suites Hotel & Conference Centre
Burnaby, BC

Corporate Sales Manager
03.2013 - 02.2014

Job overview

Miramar Al Aqah Beach Resort
Fujairah

Director of Human Resources & Training
08.2011 - 12.2012

Job overview

  • Employee Relations and GOVT Relations

Sheraton Sharm El Sheikh Beach Resort & Casino, EGY

Human Resources & Administration Manager
09.2009 - 12.2010

Job overview

Al Faraa Real Estate & Hotels Constructions Group

Executive Assistant
01.2005 - 08.2009

Job overview

Domina Coral Bay Resort & Casino

General Manager
01.2002 - 08.2004

Job overview

Hilton Sharks

Sales & Reservation Agent
03.1998 - 12.2001

Job overview

  • Groups Corporate, Governments, Leisure, OTAs

Hilton Waterfalls Sharm El Sheikh

Sales & Reservation Agent
01.1997 - 01.1998

Job overview

Education

University of Wollongong Australia

Master of Business Administration

University Overview

Director of Operations, Administration HR & Finance Sales & Marketing Management Operation

Canadian Tourism College

Higher Diploma of Hospitality and Events Management

University Overview

School of Business

CPA Certification Western

University Overview

Skills

  • Leadership Skills
  • People Management
  • Time Management
  • Projects Management
  • Human Resources Management
  • Finance & Accounting System
  • Budgeting Management
  • Manning Budgeting
  • Staff on-job Training
  • Hotels Operations Mgm
  • General Administrative Skills
  • Interpersonal Communication
  • Writing/drafting skills
  • Rooms Sales & Conferencing
  • COMPUTER SKILLS
  • MS Office (Word – Excel-Power point-Internet Explorer –Outlook) Opera System Hilton Front
  • Office & Sales systems
  • SYSTEMS
  • FIDELIO - OPERA - IHG - HILTON - ACCOUNTING QUICKBOOKS

Timeline

Director of Administration, Assistant
Western Canada Wilderness Committee
05.2018 - 09.2019
Director of Sales
Associations – Government, Hampton Inn & Suites by Hilton Edmonton International Airport
11.2016 - 01.2018
Senior Sales Manager, Social Media Leader
Hampton Inn & Suites by Hilton
03.2014 - 10.2016
Corporate Sales Manager
Executive Suites Hotel & Conference Centre
03.2013 - 02.2014
Director of Human Resources & Training
Miramar Al Aqah Beach Resort
08.2011 - 12.2012
Human Resources & Administration Manager
Sheraton Sharm El Sheikh Beach Resort & Casino, EGY
09.2009 - 12.2010
Executive Assistant
Al Faraa Real Estate & Hotels Constructions Group
01.2005 - 08.2009
General Manager
Domina Coral Bay Resort & Casino
01.2002 - 08.2004
Sales & Reservation Agent
Hilton Sharks
03.1998 - 12.2001
Sales & Reservation Agent
Hilton Waterfalls Sharm El Sheikh
01.1997 - 01.1998
University of Wollongong Australia
Master of Business Administration
Canadian Tourism College
Higher Diploma of Hospitality and Events Management
School of Business
CPA Certification Western

Additional Information

Additional Information
  • Customer and Guest Satisfaction – As the representative of the Group and Hotel, professionally approach and communicate with current and prospective customers. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages. Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Direct and ensure Sales standards and procedures are followed. Direct the Sales staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to customer and guest needs. Resolve customer and guest complaints as appropriate to maintain customer and guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Sales staff regularly adheres to all guest service basics such as uniforms, name tags and proper greeting. Be knowledgeable on hotel facilities, services and the city to assist customers and guests as appropriate. Human Resources Management – In conjunction with the Human Resources department, recruiting, hiring, training, development and retention of a motivated and efficient Sales staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety and fire Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Sales & Rooms Division Operations – Ensure all Front Office Operation is aligned with the Hotel’s standard policies and procedure and that all staff comply with the Hotel’s visions & mission and all grooming standards are followed under the direction of the Hotel 924 Bowron Court, North Vancouver BC 1 (778) 951-9419 emansoury@gmail.com Management. Ensuring the Rooms inventory is being allocated properly reflecting the daily arrivals and business on books. Reviewing the competition performance report and define the hotel’s strategies to cope with the market’s trends and the competition. Establishing Rooms Rates strategies and packages according to seasons and hotel’s availability.

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Lobna El MansouryHotels Management