Loblei Motbey
Edmonton,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Kitchen Assistant/Server
Chicken For You
03.2023 - 10.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented food following chef requirements.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server/Bartender
Avenue Cafe Bistro
11.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Event Staff/Server/Bartender/Coffee Barista
Chateau Elan Resort & Winery
12.2021 - 10.2022
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Helped organize and manage successful events with attendance of over 200 people.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Reported any damage or maintenance issues to manager.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Kept product inventory stocked during times of customer congestion and high demand.
- Operated espresso machines and commercial coffee brewers to create beverages.
Assistant in Nursing/Health Care Aide
Mercy Services
09.2014 - 01.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained clean, safe, and well-organized patient environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Kept accurate records of patients' care, condition, and progress.
Kitchen Hand/Waitress
Singleton Bowling Club
12.2006 - 03.2008
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
Education
No Degree - Health Care Aide
Singleton Community College
Singleton NSW (Australia)07.2014
No Degree - Business Administration
TAFE Singleton
Singleton NSW (Australia)07.2008
High School Diploma -
Singleton High School
Singleton NSW (Australia)12.2007
Skills
- Excellent customer service skills
- Good attention to details
- Ability to prioritized and can handle multi-tasking
- Ability to work individually and inside a team
- Superb ability to understand and follow verbal and written instructions
Languages
English
Full Professional
Certification
- ProServe Training - 2022
Timeline
Kitchen Assistant/Server
Chicken For You
03.2023 - 10.2023
Server/Bartender
Avenue Cafe Bistro
11.2022 - 12.2022
Event Staff/Server/Bartender/Coffee Barista
Chateau Elan Resort & Winery
12.2021 - 10.2022
Assistant in Nursing/Health Care Aide
Mercy Services
09.2014 - 01.2022
Kitchen Hand/Waitress
Singleton Bowling Club
12.2006 - 03.2008
No Degree - Health Care Aide
Singleton Community College
No Degree - Business Administration
TAFE Singleton
High School Diploma -
Singleton High School
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