Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Lo Saevang

Sacramento

Summary

Dynamic leader and communicator with a proven ability to supervise teams and optimize operational efficiency at Express Sewer & Drain. Demonstrated excellence in managing complex mapping projects and delivering exceptional customer service, utilizing advanced software systems and a strong grasp of compliance standards. Highly skilled in training team members, with a focus on prioritizing customer needs while ensuring confidentiality. Career aspirations include continuing to drive operational success and enhance team performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CCTV Operator III

Express Sewer & Drain
08.2024 - Current
  • Lead a team in complex mapping and inspection projects, ensuring accurate and timely completion of tasks.
  • Operate advanced CCTV systems and robotics for sewer and storm drain inspections.
  • Provide exceptional customer service, addressing inquiries, and offering safety information.
  • Conduct routine maintenance, and ensure equipment operates efficiently and safely.
  • Train new employees on tools, systems, and procedures.
  • Conducted routine inspections of CCTV systems to ensure operational effectiveness.

CCTV Operator III

N.U.G. Pro-Pipe
04.2022 - 08.2024
  • Managed a team in the execution of mapping projects, improving operational efficiency.
  • Oversaw daily operations of CCTV systems for pipeline inspections, ensuring compliance with safety protocols.
  • Trained and mentored new hires, fostering a culture of collaboration and compliance.
  • Facilitated customer service, including providing safety details, and responding to inquiries.

CCTV Operator

AIMS PVIC
01.2019 - 04.2022
  • Operated various CCTV equipment and robotic tools for infrastructure inspections.
  • Assisted in training new employees, ensuring they adhered to company standards and safety regulations.
  • Managed mapping tasks and organized inspection areas to ensure efficiency and compliance.
  • Provided on-site customer service, and communicated effectively with clients.

Professional Card Dealer/Floor Supervisor

Cache Creek Casino
08.2008 - 02.2015
  • Managed cash and chips ranging from $60,000 to $200,000, ensuring accurate calculations and compliance with gaming regulations.
  • Supervised and trained a team of 2 to 4 dealers per shift, making executive decisions to resolve game errors and customer disputes.
  • Promoted new games and provided clear instructions to customers, enhancing their experience.
  • Monitored gameplay to ensure compliance with legal and regulatory requirements.

Office Assistant II

Sacramento County Probation Department (ACTONE)
10.2006 - 03.2007
  • Provided clerical and customer service support for internal and external stakeholders, ensuring a professional and secure work environment.
  • Managed check-ins, handled sensitive customer data, and ensured compliance with confidentiality regulations.
  • Utilized proprietary Sacramento County systems to research cases and provide detailed information for officers.

Education

High School Diploma -

South Sutter High School
06-2006

Skills

  • Bilingual: English and Mien
  • Strong interpersonal and communication skills
  • Quick learner
  • Ability to multitask
  • Proven ability to manage and prioritize customer needs
  • Skilled in maintaining confidentiality
  • Adhering to safety and regulatory guidelines
  • Leadership experience
  • Training
  • Supervising
  • Resolving conflicts
  • Proficient in various software systems
  • Strong understanding of compliance
  • Understanding the rules and regulations in service environments
  • Incident response

Certification

  • OSHA 10

Additional Information

Ability to adapt to changing environments and manage high-pressure situations effectively, Proven track record in leadership, decision-making, and conflict resolution

Languages

Mien
Native/ Bilingual

Timeline

CCTV Operator III

Express Sewer & Drain
08.2024 - Current

CCTV Operator III

N.U.G. Pro-Pipe
04.2022 - 08.2024

CCTV Operator

AIMS PVIC
01.2019 - 04.2022

Professional Card Dealer/Floor Supervisor

Cache Creek Casino
08.2008 - 02.2015

Office Assistant II

Sacramento County Probation Department (ACTONE)
10.2006 - 03.2007

High School Diploma -

South Sutter High School

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Lo Saevang