Laura McGillivray
Langdon,AB
Summary
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
25
25
years of professional experience
Work History
Office Manager
Alberta Booth Ltd.
04.2023 - 09.2025
- Managed daily office operations, ensuring efficiency and productivity.
- Developed and implemented office policies to enhance workflow and communication.
- Payroll for a staff of 13 including commissions.
- Processed vendor invoices, verifying invoices, and managing payments.
- Invoice processing and bank reconciliations in Canadian and US dollars.
- Oversaw budget management, including expense tracking and reporting.
Bar Manager / Server
Langdon Lounge / Langdon Pizza
02.2019 - 06.2023
- Plan, organize, direct, control and evaluate daily operations.
- Determine type of services to be offered and implement operational procedures.
- Ensuring staff is well trained, complete with ProServe and Reel Facts certification.
- Developed innovative cocktail menus, enhancing customer experience and engagement.
- Set staff work schedules and monitor staff performance.
- Address customers' complaints or concerns.
- Recruit, train and supervise a staff of 10-15.
- Supervised bar operations, ensuring compliance with health and safety regulations.
Learning Centre Support /Assistant Career Services
Sundance College
01.2021 - 01.2022
- Secured and coordinated practicum opportunities with employers to ensure students received hands on experience in their field of education.
- Cold contacted various business types via phone and email to form partnerships allowing business owners free labour while mentoring students.
- Supported students securing jobs in their field by editing and creating resumes and cover letters, interview preparation via telephone or video call, and proper dress code etiquette.
- Instructed students on career management course and job search techniques.
- Worked collegially in a team setting with campus staff.
- Coordinated and collaborated with various departments to run select campus activities, trade shows and events.
- Accurate data entry for general administration, reporting, and contracts.
- Performed miscellaneous job-related duties as assigned.
Manager
M&M Food Market
01.2015 - 01.2018
- Accountable for performance, profitability, sales, customer service, staffing, quality control, health and safety, product ordering, merchandising, visual appearance, and general day-to-day operations.
- Interviewed and hired staff. Trained staff on the policies and procedures of the company as well as customer service standards to maintain consistency across all members of the team.
- Adhered to federal, provincial, and company policy and procedures regarding the proper handling and storage of food for Health and Safety.
- Responsible for the reconciliation of daily sales transactions and daily deposits.
- General data entry.
- Led team to optimize inventory management and reduce waste.
Franchisee & Operator
Second Cup McKenzie Towne
01.2001 - 01.2014
- Developed a system to account for financial transactions by establishing a chart of accounts, defining bookkeeping policies and procedures.
- Managed budgets, costs, product ordering, and inventory control.
- Oversaw accounts payable, government remittances, and all bookkeeping using QuickBooks.
- Prepared monthly and bi-weekly payroll and yearly T4 statements.
- Processed and reconciled bank and credit card accounts.
- Accountable for performance, profitability, sales, customer service, staffing, quality control, health and safety, merchandising, visual appearance, local marketing, and general day-to-day operations of the café.
- Increased sales 102% my first month of takeover.
- In charge of all human resources functions. Interviewed, hired, and dismissed staff. Trained staff on the policies and procedures of the company as well as customer service standards to maintain consistency across all members of the team.
- Supervised staff on various job duties and provided constructive feedback as required.
- Motivated staff to perform at their best capabilities with various incentive programs.
- Won the award for Best New Franchisee the first year in business and the President’s award for outstanding customer service and increased sales eight consecutive years.
Education
Accounting Assistant Diploma - Honours
Robertson College
Calgary, AB06.2020
Skills
- Detail-oriented
- Analytical problem-solving skills
- Payroll management
- Financial record management
- Organizational skills
- Office administration
- Account reconciliation
- Staff training and development
- Deadline management
- Office management
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of projects, reports, and billing.
- Received a promotion from Learning Centre Support to Career Services Assistant within 2 months of employment.
- Investigated, identified and reconciled account discrepancies totaling thousands in company savings.
- Recognized for excellent customer service year after year.
Timeline
Office Manager
Alberta Booth Ltd.
04.2023 - 09.2025
Learning Centre Support /Assistant Career Services
Sundance College
01.2021 - 01.2022
Bar Manager / Server
Langdon Lounge / Langdon Pizza
02.2019 - 06.2023
Manager
M&M Food Market
01.2015 - 01.2018
Franchisee & Operator
Second Cup McKenzie Towne
01.2001 - 01.2014
Accounting Assistant Diploma - Honours
Robertson College