Lluvia Pineda
Vista
Summary
Customer Service Representative with background in handling customer queries and resolving issues promptly. Possess strong communication skills in multiple languages, problem-solving abilities, and knowledge of CRM software. Known for maintaining high level of professionalism, patience, and efficiency to maximize customer satisfaction and loyalty. Previous roles have positively impacted customer retention rates through commitment to quality service.
Overview
7
7
years of professional experience
Work History
Bilingual CSR
TierraNet Domain
Escondido
09.2024 - 07.2025
- Delivered bilingual support to customers through phone and email communications.
- Resolved technical issues by guiding customers through troubleshooting steps.
- Managed billing inquiries and processed payments for customer accounts.
- Assisted customers with domain registration and hosting inquiries in both Spanish and English.
- Conducted research on complex inquiries using manuals, online databases, and contact lists.
- Managed DNS records including A Records, CNAME Records, and MX Records for domain resolution.
- Logged customer complaints into the system for further investigation or resolution.
- Developed strong customer relationships to foster repeat business.
Order Processing Representative
Glass Warehouse
Oceanside
11.2021 - 07.2024
- Processed customer orders accurately using order management systems and maintained comprehensive records.
- Coordinated with warehouse staff to ensure timely fulfillment and shipping of orders.
- Communicated order details with customers to confirm accuracy and resolve inquiries.
- Assisted in managing returns and exchanges according to established company policies.
- Provided tracking numbers to customers upon request for enhanced visibility.
- Responded promptly to urgent customer requests regarding order status.
- Prepared necessary documents including packing slips, invoices, and shipping labels.
- Verified pricing information for each order before shipment to prevent discrepancies.
Administrative Assistant
Klein Electronics
Escondido
03.2020 - 09.2020
- Resolved customer inquiries regarding products and services through phone and email communication.
- Processed invoices for payment utilizing accounting software applications.
- Directed client questions to relevant department personnel for efficient resolution.
- Coordinated inventory of office supplies, placing orders as necessary.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Updated contact lists regularly to reflect changes in employee status or information.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to maintain an orderly front desk.
Package Handler
FedEx Ground
Oceanside
11.2018 - 03.2020
- Sorted and labeled packages for accurate shipping and timely delivery.
- Maintained cleanliness and organization in work area to enhance operational efficiency.
- Followed safety protocols to mitigate workplace hazards effectively.
- Assisted in training new package handlers on standard operational procedures.
- Reported lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and generating reports efficiently.
- Loaded and unloaded packages swiftly in a fast-paced warehouse environment.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2019
Skills
- Technical support
- Billing management
- Bilingual communication
- Order processing
- Invoice processing
- Problem solving
- Attention to detail
- Effective communication
- Upselling strategies
- Product knowledge
- Team collaboration
- Research
Timeline
Bilingual CSR
TierraNet Domain
09.2024 - 07.2025
Order Processing Representative
Glass Warehouse
11.2021 - 07.2024
Administrative Assistant
Klein Electronics
03.2020 - 09.2020
Package Handler
FedEx Ground
11.2018 - 03.2020
High School Diploma -
Rancho Buena Vista High School
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