Summary
Overview
Work History
Education
Skills
Websites
References
References
Timeline
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Lloydia Smith

Lloydia Smith

Tampa,Florida

Summary

Dynamic luxury client experience professional with over 12 years of success in high-end retail and global cruise environments, including Tiffany & Co., Louis Vuitton, and Effy Jewelry. Adept in event execution, guest journey design, and strategic project management, delivering seamless, high-impact brand experiences. Known for curating VIP programs, leading cross-functional teams, and optimizing CRM and loyalty initiatives to drive multimillion-dollar revenue growth, and long-term client retention. Passionate about elevating brand presence through tailored, high-touch strategies for discerning clientele.

Overview

12
12
years of professional experience

Work History

Senior Manager, Client Experience

Effy Jewelry
New York, NY
12.2022 - Current
  • Oversee the Princess Cruises portfolio, generating $13M+ in 2025 YTD revenue—accounting for 30% of total departmental sales and ranking as the top-performing cruise line across the program.
  • Strategically lead end-to-end planning and execution of luxury VIP and Platinum voyages, including pre-cruise communications, onboard programming, and post-cruise CRM follow-up to ensure a seamless, high-touch guest journey.
  • Concept, design, and deliver immersive experiences such as 360 dining, VIP High Tea, curated wine tastings, and live music integrations, enhancing brand storytelling and emotional connection with guests.
  • Collaborate with ship leadership, cruise lines, and brand partners to introduce and refine luxury service offerings, exclusive events, and loyalty program activations tailored to high-value clients.
  • Coach, train, and mentor multicultural concierge and sales teams across multiple ships, embedding a guest-first mindset, operational precision, and service consistency at every touchpoint.
  • Analyze client feedback, revenue data, and market trends to inform activation strategies, improve program ROI, and increase guest satisfaction and retention rates.
  • Partner with marketing and operations to align promotional campaigns with onboard activations, ensuring cohesive messaging and maximized conversion opportunities.
  • Lead grid alignment and operational coordination between onboard and corporate teams, ensuring smooth execution of daily event schedules, embarkation activities, and port-day experiences.

Marketing Manager

Effy Jewelry
, Global
05.2022 - 12.2022
  • Developed and executed integrated marketing strategies across four global cruise lines, increasing foot traffic and driving conversion across luxury retail environments.
  • Created and standardized Playbooks of Execution (POEs) for event rollouts, ensuring consistent brand alignment and operational efficiency fleet wide.
  • Trained onboard teams across Alaska, the Caribbean, and the Mediterranean on campaign implementation, luxury service standards, and guest storytelling.
  • Collaborated with internal departments and ship leadership to align marketing with sales objectives, product launches, and onboard events.

Assistant Store Manager

Tiffany & Co.
Tampa, FL
08.2021 - 05.2022
  • Supported store leadership on clienteling strategy, team development, and operational excellence for a $22M+ flagship location.
  • Curated exclusive in-store events and VIP touchpoints to deepen engagement and drive repeat business.
  • Exceeded sales targets through performance coaching and alignment with luxury service standards.
  • Oversaw inventory, scheduling, and compliance to ensure daily operational efficiency.

Client Advisor

Louis Vuitton
Toronto, ON
11.2020 - 07.2021
  • Delivered exceptional service aligned with the Louis Vuitton promise across all categories.
  • Executed high-touch service strategies during peak seasons, maintaining brand excellence across 100+ daily client interactions.
  • Strengthened client relationships through tailored clienteling and CRM follow-up.

Multi-Unit General Manager

Starboard Cruise Services (LVMH)
, Global
01.2014 - 12.2020
  • Managed multimillion-dollar operations across three cruise lines and six continents, tailoring retail strategies by market and itinerary.
  • Led culturally diverse teams across departments, fostering collaboration, performance growth, and internal promotions.
  • Designed luxury guest activations that consistently exceeded revenue targets and enhanced onboard brand positioning.
  • Built strategic partnerships with cruise executives to align retail operations with evolving guest expectations and brand standards.

Education

International Business Administration -

Seneca College
Toronto, ON
06.2010

Fashion Management -

Humber College
Toronto, ON

Skills

  • Client Experience Strategy
  • VIP Engagement
  • Luxury Event Curation
  • Project Management
  • CRM Strategy
  • After-Sales Service
  • High-Value Client Loyalty
  • Global Cruise Operations
  • Luxury Retail Operations
  • Change Management
  • SOP Development
  • Strategic Planning
  • Revenue Growth
  • Cross-cultural Communication
  • Team Leadership
  • Training
  • Talent Development
  • Microsoft Office Suite
  • HubSpot
  • Salesforce
  • Asana

References

References available upon request.

References

References available upon request.

Timeline

Senior Manager, Client Experience

Effy Jewelry
12.2022 - Current

Marketing Manager

Effy Jewelry
05.2022 - 12.2022

Assistant Store Manager

Tiffany & Co.
08.2021 - 05.2022

Client Advisor

Louis Vuitton
11.2020 - 07.2021

Multi-Unit General Manager

Starboard Cruise Services (LVMH)
01.2014 - 12.2020

International Business Administration -

Seneca College

Fashion Management -

Humber College

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Lloydia Smith