Precious Coleen De Jesus
High River,Canada
Summary
Organized administrative professional with a solid background in healthcare settings. Expertise includes front desk operations, patient registration, appointment scheduling, and data entry within electronic medical records systems. Proven track record of managing multiple priorities effectively while maintaining professionalism and confidentiality. Strong focus on client and patient satisfaction, with additional experience in assisting with minor procedures and laboratory tasks.
Overview
9
9
years of professional experience
Work History
Clinic Assistant (Casual)
Mount Sinai Family Health Team
Vaughan, ON
01.2025 - Current
- Provide front desk and administrative support in a busy family health clinic
- Answer and direct incoming phone calls professionally and efficiently
- Schedule and confirm patient appointments
- Process referrals and coordinate patient documentation
- Fax, scan, file, and organize medical documents
- Assist healthcare providers with administrative and clerical tasks
- Take patient full vitals accordingly.
- Responsible for cleaning, disinfecting and restocking 20 examination rooms and preparing for patients.
- Maintain confidentiality and compliance with PHIPA regulations
Clinic Assistant / Laboratory Patient Tech
Advanced Care Medical Centre
11.2023 - 05.2026
- Responsible for ensuring safe, accurate, and efficient collection, handling and processing of specimens in accordance with the clinic procedures.
- Administer vaccines and injections either with IM, ID, SC, or oral
- Responsible for providing administrative support to the entire clinic, including but not limited to: registering patients, answering phone, booking appointments, following up on consults and test results, and updating on referral status.
- Attends daily faxes and scanning forms, requisitions and referrals.
- Provides assistance to doctors and allied health providers on minor procedures and daily workflow.
- Maintains and organizes laboratory/clinic equipment and handles demand and use of supplies.
Operational General Manager
Mango Like Desserts
06.2022 - 08.2023
- Manage 5 active locations from different areas in the GTA, thus handling a huge diverse clientele.
- Serves 80-100 customers on a daily basis; including answering inquiries, handling complaints and performing excellent customer service.
- Increasing sales up to 40% by up selling and bringing customer satisfaction.
- Maintains strict quality of products delivered to every client.
- Does interviews and training of potential employees for all the company's locations.
- Operating on daily inventories and delivering supplies needed per location.
- Led procedural process of making the products and crafted the hand book for training.
Laboratory Technician
Idexx Laboratories Inc.
03.2022 - 06.2022
- Processed high volume of animal specimens for complete blood count, ensuring timely results for patient care.
- Loaded and smeared 2000-4000 specimens per shift, maintaining accuracy for reliable test outcomes.
- Assisted laboratory technicians with incubating, checking QC & QA, and finalizing end-of-shift paperwork, supporting seamless lab operations.
- Disinfected laboratory surfaces and equipment to maintain a sterile environment.
Laboratory Scientist
New World Diagnostics Inc.
10.2017 - 03.2019
- Delivered quality results and services to 100+ patients per day.
- Handled multiple patients, enhancing service delivery and quality of patient care.
- Draw blood samples from patients with proper aseptic technique.
- Processed analysis of urine and other body fluids using a microscope.
- Read the pH of urine using a machine reader.
- Performed complete blood count, clotting time, thrombin time and identifying blood anomalies under the microscope.
- Coordinated specimen transport to preserve sample integrity during transfers.
- Managed patient request forms efficiently, ensuring timely processing and organization.
Education
Diploma - Biotechnology Advanced Fast Track
Centennial College
Toronto, ON06-2021
Bachelor of Science - Medical Technology
Far Eastern University
Manila, Philippines04-2017
Skills
- Patient care and support
- Patient triage
- Phlebotomy
- Vaccination administration
- Vital signs measurement
- Verbal communication
- Laboratory sample handling
- Infection control
- EMR proficiency
- Workflow management
- Data entry
- Microsoft Office proficiency
- Project management
- Problem solving
- Attention to detail
- Medical terminology
- Laboratory procedures
- Quality assurance
Timeline
Clinic Assistant (Casual)
Mount Sinai Family Health Team
01.2025 - Current
Clinic Assistant / Laboratory Patient Tech
Advanced Care Medical Centre
11.2023 - 05.2026
Operational General Manager
Mango Like Desserts
06.2022 - 08.2023
Laboratory Technician
Idexx Laboratories Inc.
03.2022 - 06.2022
Laboratory Scientist
New World Diagnostics Inc.
10.2017 - 03.2019
Diploma - Biotechnology Advanced Fast Track
Centennial College
Bachelor of Science - Medical Technology
Far Eastern University