Open To Work
Lloyd Ochondra
Edmonton,Canada
Summary
To use my interpersonal skills, strong leadership and proven track record of assisting and managing restaurants to achieve new levels of profitability and the ability to train staffs to the highest standards of customer service.
Overview
15
15
years of professional experience
Work History
Food Service Supervisor
A&W Restaurant
Victoriaville, Canada
12.2022 - Current
- Supervised, coordinated, and scheduled staff activities for food preparation, portioning, and serving to enhance guest experience.
- Estimate and order ingredients and supplies required for meal preparation.
- Establish work schedules and ensure staff follow procedures.
- Maintain records of stock, sales and wastage and report to management.
- Trained staff in job duties and sanitation and safety procedures, ensuring effective skill transfer to new employees.
- Ensure that food and service meet quality control and standards and corporate brand standards.
- Deal with cash, opening and closing procedures with accuracy.
- Ensured customer satisfaction and resolved issues.
- Fostered positive relationships among team members to maintain a collaborative work environment.
Marketing Specialist
GPD International Trading LLC
Al Moosa, United Arab Emirates
02.2022 - 11.2022
- Assist marketing managers in managing integrated marketing campaigns across offline and online tactics.
- Provide recommendations for future strategic initiatives through competitive and financial analysis.
- Conducts market research to find answers about consumer requirements, habits and trends.
- Brainstorm and develop ideas for creative marketing campaigns.
Operations Manager
Derby Coffee
Dammam, Saudi Arabia
05.2020 - 01.2022
- Manage and direct operations team to achieve business targets.
- Assist in developing or updating standard operating procedures for all the business operation activities.
- Build strong relationship by addressing customer issues and complaints in a timely manner.
- Assist in employee appraisals, promotions, compensation and termination based on the performance review.
- Provide operational support and guidance to staff.
- Assist in developing operating and capital budgets.
- Monitor and control expense according to allotted budget.
- Assist in interviewing, recruiting and training candidates.
- Manage work assignment and allocation for staff.
- Conduct performance review and provide performance feedback to staff.
- Maintain accurate and clear documentation for operational procedures and activities.
- Work in compliance with company policies and procedures.
- Ensure team follows standard operating procedures for all operational functions.
- Conduct regular meetings with team to discuss about issues, concerns, updates etc.
- Support operational risk and audit process for the purpose of preventive maintenance.
Area Supervisor
Derby Coffee
Dammam, Saudi Arabia
01.2020 - 05.2020
- Train employees in their job duties to ensure smooth and continues operations of the shop.
- Interview and recruit new applicants.
- Maintain employee attendance records and leave reports.
- Manage performance, evaluation and appraisals for employees.
- Respond to the customer's questions and complaints in a timely manner.
Supervisor
Concentrix
Makati, Philippines
04.2019 - 12.2019
- Oversee of all front and back of the house operations.
- Ensure customer satisfaction through promoting excellent service.
- Maintain quality control for the food being served.
- Respond to customer complaints tactfully and professionally.
- Set up and restock product displays.
- Train new employees and provide ongoing training for all the staff.
- Coordinate with baristas, ensuring company standards are always adhered to.
- Identity Fraud
Manager
Costa Coffee
11.2014 - 03.2017
- Lead the store team in all aspects of delivering the best coffee experience to every guest, all the time.
- To take overall responsibility for always delivering brand standards, by ensuring that the store is opened/closed and operating in line all costa standards, policies and procedures.
- To ensure that all relevant Costa Check, Standards and Health and Safety checks are completed and that all necessary remedial action is taken, or issues escalated as required.
- To take overall responsibility for managing the stock and ordering systems for food and consumables ensuring that the store has 100% supply of items for the customer whilst delivering and budgeted margins/profit.
- To ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken to ensure that all transactions involving stock and/ or cash are done in a secure manner.
- To communicate all key information to the store team in the most effective way using the most appropriate media including RGS, Friday Routine, Period Files and Team Meetings.
- To deal with and Resolve customer complaints in line with company policy/procedures.
- To ensure that all marketing collaterals is updated, and new POS are implemented and maintained effectively.
- To ensure effective control of labor and that every team is deployed in an appropriate manner.
- To train, coach and develop the team to ensure that they deliver brand standards and great customer experience.
- To analyze and act upon financial/ performance data to ensure that the store is run in the most efficient and profitable manner whilst delivering other measures on P and L.
- Work with their channel/peer group to share best practice.
Barista
Costa Coffee
05.2013 - 10.2014
- Always deliver excellent customer service.
- Serve and present non-alcoholic beverages quickly and efficiently meeting our standards.
- Keep up to date with the current promotions and new products.
- Make customers aware of offers on our great foods and drinks range.
- Speak to customers to ensure that they are satisfied with their meals.
- Maintain personal knowledge by completing in house training and workbooks.
- Be involved and contribute at team meetings.
- Carry out instructions given by the management team and head office.
Barista Maestro
Costa Coffee
11.2011 - 04.2013
- Doing Inventory, Ordering and Receiving Stocks.
- Train and accredit all team new members to barista level using the barista coffee skills workbook.
- To review monthly coffee excellence score and action plan accordingly to ensure standards are delivered 100% all the time.
- To perform all tasks as defined in barista job descriptions.
Education
Bachelor of Science - Information Management
Eastern Visayas Central Colleges
Catarman, Northern Samar, Philippines01-2005
Skills
- Food preparation
- Inventory management
- Quality control
- Staff training
- Cash handling
- Customer service
Personal Information
- Date of Birth: 04/04/83
- Marital Status: Married
- Place of Birth: Northern Samar
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Food Service Supervisor
A&W Restaurant
12.2022 - Current
Marketing Specialist
GPD International Trading LLC
02.2022 - 11.2022
Operations Manager
Derby Coffee
05.2020 - 01.2022
Area Supervisor
Derby Coffee
01.2020 - 05.2020
Supervisor
Concentrix
04.2019 - 12.2019
Manager
Costa Coffee
11.2014 - 03.2017
Barista
Costa Coffee
05.2013 - 10.2014
Barista Maestro
Costa Coffee
11.2011 - 04.2013
Bachelor of Science - Information Management
Eastern Visayas Central Colleges