Llana Bartolome
Grande Prairie,AB
Summary
Dynamic hospitality professional with extensive experience at Pomeroy Hotel & Conference Centre, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Skilled in POS handling and training staff to uphold high service standards, ensuring memorable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Pomeroy Hotel & Conference Centre Grande Prairie
Grande Prairie, AB
06.2023 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Assisted in menu knowledge to effectively communicate daily specials and recommend pairings.
- Managed multiple tables efficiently, delivering food and beverages promptly during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hotel Front Desk Agent
Peavine Inn & Suites
High Prairie, AB
06.2021 - 02.2023
- Greeted guests and managed check-in/check-out processes to ensure smooth operations.
- Resolved guest inquiries and complaints, providing exceptional customer service.
- Utilized property management system for reservations, billing, and room assignments.
- Coordinated with housekeeping and maintenance teams to maintain hotel standards.
Food Service I (Part Time)
High Prairie Health Complex
High Prairie, AB
04.2019 - 10.2022
- Worked effectively in fast-paced environments.
- Assisting with food preparation, packaging, portioning, and serving with standard
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Restaurant Supervisor
The Vine Restaurant + Bar
High Prairie, AB
10.2017 - 03.2020
- Supervised daily operations to maintain high service standards and guest satisfaction.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Implemented inventory control measures to reduce waste and enhance cost efficiency.
Education
Business Administration
Robertson College
Online01.2023
Bachelor of Science - Hotel And Restaurant Management
Bulacan State University
Malolos Bulacan, Philippines09.2017
Skills
- Customer service
- POS handling
- Multitasking
- Team collaboration
- Time management
Languages
English
Native or Bilingual
Certification
- AGLC ProServe Liquor Training
- AGLC ReelFacts VLT Training
Timeline
Server/Bartender
Pomeroy Hotel & Conference Centre Grande Prairie
06.2023 - Current
Hotel Front Desk Agent
Peavine Inn & Suites
06.2021 - 02.2023
Food Service I (Part Time)
High Prairie Health Complex
04.2019 - 10.2022
Restaurant Supervisor
The Vine Restaurant + Bar
10.2017 - 03.2020
Business Administration
Robertson College
Bachelor of Science - Hotel And Restaurant Management
Bulacan State University