Ljupka Vrkes

• Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Greeted guests and escorted to correct treatment rooms.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees, and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
• Helped customers complete purchases, locate items and join reward programs.
• Informed front end manager of equipment repair and replacement needs to maintain operations.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Greeted customers and responded to requests for information.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.
• Friendly and nice, helped customers complete purchases, locate items and join reward programs.
• Checked identification for proof-of-age for tobacco sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Performed cash, card and check transactions to complete customer purchases.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register to record transactions accurately and efficiently.

VOLUNTEER WORK

Elk Point Municipal Library Sept 2019-June 2020

• Assisted library staff with clerical duties to help lighten workload.
• Answered general questions in person, by phone and over email.
• Checked out and checked in items using library computer system.
• Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
• Assisted staff with completing special projects
• Maintained and updated patron records in library system database.
• Catalogued and sorted books and library materials.