Lizzi Miller
Fullerton
Summary
Dynamic professional with a proven track record at Disneyland Resort, excelling in customer service and event hosting. Leveraged excellent communication and adaptability to enhance guest experiences. Skilled in active learning and teamwork, consistently delivering high-quality results while maintaining safety standards and fostering positive relationships.
Overview
14
14
years of professional experience
Work History
Pageant Helper/Entertainment Host
Disneyland Resort
08.2012 - Current
- Strengthened customer loyalty, engaging in friendly interactions and providing helpful advice to optimize customer's park experience
- Learned and applied safety protocols in work environment.
- Assisted with daily operational tasks to support team efficiency.
- Supported successful event execution by setting up venues according to precise specifications and timelines.
- Bolstered client satisfaction by carefully listening to feedback and making adjustments to services accordingly.
- Heightened team morale and productivity by providing timely assistance and backup during peak hours or staff shortages.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Helped project managers develop work schedules for overall projects and individual stages.
- Assisted in script development and content creation for shows.
- Engaged audiences with interactive segments and live commentary.
- Researched entertainment trends to inform show topics and discussions.
- Collaborated with production teams to ensure seamless show execution.
- Adapted to changing environments during live performances, ensuring smooth transitions.
- Provided feedback on show formats to improve viewer engagement and satisfaction.
- Promoted upcoming entertainment events through social media platforms, resulting in higher attendance rates.
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Enhanced audience engagement by incorporating interactive activities during live events.
- Hosted diverse range of events, showcasing versatility and adaptability to various audiences.
- Assisted event managers in executing successful entertainment for increased attendee satisfaction.
- Maintained a professional demeanor while hosting high-profile events, representing the company brand positively.
- Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
- Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
- Utilized improvisational skills when needed to keep the momentum going during unforeseen delays or interruptions in planned programming.
- Managed stage performances, ensuring seamless transitions between acts and maintaining audience interest.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Directed guests to correct seating areas, providing seamless experience.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Reported any damage or maintenance issues to manager.
- Followed strict guidelines for handling confidential information.
- Educated patrons on current activations and upcoming offerings.
Retail H/H
Disneyland Resort
10.2011 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - English
Miracosta College
Oceanside, CAHigh School Diploma -
El Camino High School
Oceanside, CA05-2009
Skills
- Active learning
- Teamwork and collaboration
- Following directions
- Excellent communication
- Customer service
- Flexible schedule
- Punctual and reliable
- Adaptability and dependability
- Relationship building
- Safety procedures
- Decision-making
- Collaboration
Languages
English
Native or Bilingual
Timeline
Pageant Helper/Entertainment Host
Disneyland Resort
08.2012 - Current
Retail H/H
Disneyland Resort
10.2011 - 08.2012
No Degree - English
Miracosta College
High School Diploma -
El Camino High School