Lizzi Kitaen Sanchez
Petaluma
Summary
Dynamic enrollment counselor with extensive experience in policy development and customer relationship management. Successfully implemented innovative systems and trained new staff, contributing to improved enrollment processes and increased student engagement.
Overview
2027
2027
years of professional experience
Work History
Senior Enrollment Counselor
Hoffman Institute Foundation
San Rafael
2020 - Current
- Maintained accurate records of student interactions and enrollment progress in database systems.
- "Managing from the bottom up" in collaboration with team members to improve enrollment strategies and processes.
- Completed Mental Health First Aid certification to enhance support skills.
- 2025 Helped develop and implement FMP Student SMS Messaging system
- 2026 Trained new staff members on departmental policies and procedures while maintaining highest workload output on team.
Enrollment Counselor
Hoffman Institute Foundation
San Rafael
2016 - 2020
- High volume one on one counseling with emotional intelligence, discretion and confidentiality.
- Facilitated communication between departments to enhance collaboration.
- Consistent use of Registrar knowledge of internal systems to create growth with consistent high level output.
Programs Registrar
Hoffman Institute Foundation
San Rafael
2014 - 2016
- Continued creating developmental and managerial systems for continued 30 - 50% growth on top of previous growth.
- Implemented almost complete system-wide digitization of the department, oversaw multiple website integrations.
Programs Registrar
Hoffman Institute Foundation
San Rafael
2008 - 2011
- Assisted in developing and implementing registration policies and procedures.
- 2008 - 2011 - High Level Admin work with specialized customer service. Designed and implemented strategic systems for of approx. 90% growth from 800 yearly students to 1500 yearly. Developed and implemented matriculation systems for student and Enrollment Team success.
- Worked collaboratively with YPO, Harvard business school, The Hyde School; across departments for multiple projects.
- High level involvement w technology team to create a log in based web system that integrated then analog systems to create student success.
Education
Bachelor of Arts - Photography
California College of Arts And Crafts
Oakland, CASkills
- Historical deep knowledge of Hoffman Institute's systems and departments
- Database management
- Enrollment strategy
- Policy development
- Digital integration
- Student success systems
- Customer relationship management
Timeline
Senior Enrollment Counselor
Hoffman Institute Foundation
2020 - Current
Enrollment Counselor
Hoffman Institute Foundation
2016 - 2020
Programs Registrar
Hoffman Institute Foundation
2014 - 2016
Programs Registrar
Hoffman Institute Foundation
2008 - 2011
Bachelor of Arts - Photography
California College of Arts And Crafts