Gloria Ramirez
Oakland
Summary
Organized Procedure Scheduler experienced in managing complex scheduling responsibilities within a fast-paced hospital environment. Proficient in conducting comprehensive patient assessments and reviewing medical histories to prioritize admissions and urgent procedures. Skilled in coordinating follow-up appointments and diagnostic testing to support seamless patient care. Highly adaptable to dynamic scheduling demands, changes in availability, and timing to ensure accuracy and efficiency in hospital operations.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Alameda Health System
11.2021 - Current
- Provides patient-centered care with a focus on respect, empathy, and excellent customer service. Experienced in ambulatory care registration, insurance verification, financial screening, and appointment scheduling. Skilled in advising patients on financial obligations, processing payments, and assisting with enrollment in assistance programs. Coordinates communication between patients, providers, and staff to ensure smooth, timely care. Proficient in EHR and healthcare systems, with a strong commitment to supporting underserved populations and participating in quality improvement efforts.
- Coordinated communication between patients and medical staff to streamline service delivery.
- Monitored team performance to ensure adherence to quality standards and service excellence.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Promoted a positive work environment through effective team collaboration and open communication channels.
Procedure Scheduler
East Bay Center for Digestive Health
05.2026 - 10.2021
- Schedule medical procedures, tests, and patient appointments efficiently and accurately. Review patient information to prioritize scheduling based on urgency and provider availability. Verify patient insurance coverage and eligibility prior to scheduling. Communicate with patients, healthcare providers, and insurance companies to confirm and coordinate appointments. Maintain and update patient records using Electronic Health Record (EHR) systems. Resolve scheduling conflicts and adjust appointments as needed to optimize workflow. Ensure compliance with HIPAA and hospital policies regarding patient confidentiality. Collaborate with medical and administrative teams to support smooth operations and quality patient care.
Education
High school Diploma -
Enterprise High School
Oakland, CASkills
- Appointment scheduling and calendar management
- Patient communication and customer service
- Medical records review and data entry
- Proficiency with Electronic Health Records (EHR) systems
- Multitasking in fast-paced environments
- Problem solving and conflict resolution
- HIPAA compliance and confidentiality
- Time management and organizational skills
- Adaptability to change priorities and schedules
- Collaboration with healthcare teams and administrative staff
Languages
Spanish
Full Professional
Timeline
Procedure Scheduler
East Bay Center for Digestive Health
05.2026 - 10.2021
Patient Service Representative
Alameda Health System
11.2021 - Current
High school Diploma -
Enterprise High School
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