Lizzeth Zermeno
Merced
Summary
My goal is to serve the underserved community by leading with compassion, dignity and respect. I demonstrate strong empathetic, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I posses comprehensive understanding of patient care protocols and adept at coordinating care plans and managing healthcare standard operating procedures. I am committed to enhancing high-quality patient care.
Overview
4
4
years of professional experience
Work History
Lead Care Manager/Community Outreach Specialist
Pair Team
Merced, CA
07.2025 - Current
- Managed a complex 85-patient caseload, reducing hospital readmission rates through proactive follow-up and patient education
- Met 90% metric goal each month with patient encounters.
- Provided care navigation and coordination services to high-risk Medi-Cal members enrolled in ECM program, completed onboarding and care plans for members.
- Attended pair connect day once a month, where I completed onboarding appointments, care plan updates, grocery deliveries, assisted patients with applying for housing, connected patients with resources in the community.
- Assisted members with coordinating and scheduling transpiration to and from appointments.
- Maintained accurate documentation and case notes in accordance with ECM and Medi-Cal compliance requirements
- Worked with Health Plan of San Joaquin and Alameda Health Alliance.
- Assist patients in different cities from Turlock ca to Oakland ca.
- Used varies methods of communication to reach patients including PCP, CBO's, email, in-person, phone call, text message.
- Assisted patients with referral forms for housing for Tracy Community Connection Center.
- Collaborated with providers such as behavior case manager, register nurse and nurse practitioner to improve health outcomes and reduce barriers to care
- Present at least 10 members a week to a team which include Team Manager, Behavior Health Case Manager, Register Nurse, Nurse Practitioner, Referral coordinator and other lead care managers to discuss the full care of the member: Medical, clinical and social.
- Assisted patients with health navigation and education, assisted patients with transportation education.
- Assisted patients with food insecurity and coordinating grocery deliveries.
- Developed individualized care plans in collaboration with healthcare providers and family members.
- Helped reduce emergency department utilization by connecting members to appropriate preventive and primary care services, debrief with register nurse about member transition of care.
- Mentored junior staff in care management techniques and case documentation procedures.
- Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by a client.
- Developed outreach strategies to engage diverse community groups and increase program awareness.
- Conducted needs assessments to tailor outreach efforts, enhancing service relevance and impact.
- Managed communication channels, ensuring timely responses to inquiries and maintaining stakeholder engagement.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
Disaster Case Manager, CHW and Outreach Specialist
Merced Catholic Charities of The Diocese of Fresno,
02.2025 - Current
- Conduct, thorough needs assessment and develop a recovery plan to address identified disaster related un-met needs.
- Develop a relationship with client families so as to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency.
- Assist the survivor to determine the best course of action for both short and long-term recovery.
- Develop, implement and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
- Provide extensive and intensive case management and follow-up services.
- Provide highly skilled and culturally sensitive services to diverse populations.
- Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by a client.
- Utilize knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources, to make appropriate referrals to resolve identified issues.
- Conduct home visits as necessary.
- Advocate and interact with other service providers on behalf of participants.
- Ensure complete case files and present case files to Case Management Supervisor for review.
- Maintain current and accurate documentation of services provided to clients.
- Ensures all client data is current in web-based disaster case management database(s).
- Identify and connect disaster survivors to resources on the local, state, and federal level.
- Assist clients in applying for and receiving public and private benefits.
- Attend regular sessions with an immediate supervisor.
- Attend Agency's in-service training and unit meetings as well as any other agency-related activities.
- Attend and participate in up to five food distributions a month.
- Clean and organize thrift store in facility.
- Sort through piles of donated clothes for clients.
- Assist clients with health education and navigation.
- Assist clients with applying to Medical programs like project food box.
- Assist clients with applying for rent and utility bill assistance through other organizations such as community action.
- Enter encounter, referral and care plans for pair team.
- Meet the weekly metrics goal.
- Attend outreach events to build caseload.
- Assist clients with food insecurity.
- Coordinated workshops and events to facilitate connections between stakeholders and community members.
- Created informative materials that effectively communicated program goals and services to target audiences.
- Trained volunteers in outreach best practices, fostering a knowledgeable support network for initiatives.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the community.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
Lead Staff
God's Love Outreach Ministries Transitional Housing / Probation Program
10.2024 - 02.2025
- Transitioning clients from county jail into housing.
- Provide a safe drug free environment for residents.
- Work with residents on becoming social/ team players.
- Assist clients with Behavioral health appointments, vision and dental.
- Transport clients to appointments and emergency room when needed.
- Teach two classes a week about life skills.
- Teach clients about medication education.
- Support clients during crisis.
- Be available 24/7 on call for staff and clients every other weekend.
- Create staff schedules.
- Was available to work all shifts: Nocs, Ams, Pms.
- Manage staff, delegate projects and tasks.
- Train staff in different areas that may need improvement.
- De-escalate clients when they become verbal/physical abusive towards peers and staff.
- Audit facility paperwork.
- Update facility paperwork monthly: Safeguards, fire drills, disaster drills, client weights, communication log of all movement in facility, clients binders, emergency food.
- Keep the facility deep cleaned at all times.
- Take inventory of all cleaning supply in facility.
- Take inventory of all food and supplies in facility.
- Grocery shop every two weeks for facility.
- Complete store runs with clients.
- Cook meals for clients and try to get clients to be involved.
- Work with clients with behavior concerns.
- Maintain shift coverage and primary supervision and support of Residential Clients.
- Transport clients to court hearings.
Residential Counselor
God's Love Outreach Ministries Transitional Housing Program
02.2024 - 10.2024
- Educate clients of medication they are prescribed.
- Assist clients during medication time.
- Assist clients with meals and activities.
- Maintain Shift Coverage and Primary Supervision and Support of Residential Clients.
- Ensure the facility is deep cleaned.
- Assist clients with school work if needed.
- Cook and serve clients breakfast, lunch and dinner.
- House keeping, cleaning bathrooms, rooms, kitchen, all common areas.
- Teach life skill classes twice a week.
- Assisting clients with day-to-day activities along with assisting in learning how to properly manage symptoms with coping skills.
- Ensure all facility paperwork is being done correctly such as filling out medication's forms, fire drills, safeguards, counselor notes, communications log, UIRS, and many other forms.
- Create a safe and drug free environment for all clients.
- Intake and discharge clients.
- Perform fire drills and disaster drills with all clients.
Residential Counselor
God's Love Outreach Ministries Adult Residential Facility Merced
01.2023 - 02.2024
- Assist with client Treatment Plan Development, implementation and discharge planning.
- Assist clients with intake of medication.
- Evaluate clients for Potential Crisis Situations and Determine Appropriate Intervention.
- Monitor and document clients' progress toward achievement of Their individual Goals.
- Guide clients and facilitate appropriate behavior about daily self-care, living Skills, personal Interaction, social Relationships and constructive time management.
- Participate in staff and shift exchange Meetings.
- Maintain shift coverage and primary supervision and support of Residential Clients.
- Cook and serve clients breakfast, lunch and dinner.
- House keeping, cleaning bathrooms, rooms, kitchen, all common areas.
- Teach life skill classes twice a week.
- Transport clients to doctors appointments, stores, fast food restaurants, family visits, emergency hospital visits.
- Assisting clients with day-to-day activities along with assisting in learning how to properly manage symptoms with coping skills.
- Ensure all facility paperwork is being done correctly such as filling out medication's forms, fire drills, safeguards, counselor notes, communications log, UIRS, and many other forms.
- Other Duties as Assigned.
Campus Supervisor
Bellevue Elementary School
Atwater
09.2022 - 01.2023
- Supervises patrols and monitors the assigned part of campus, restrooms and parking area.
- Assist students in distress when they feel ill by escorting them to the wellness room.
- Monitor students at play in order to prevent accidents.
- Uses positive reinforcement strategies and other appropriate techniques to assist students in the development of appropriate behavior.
- Reports violations of school rules or illegal actions to administrators when appropriate.
- Monitors the perimeter of the campus to encourage students' consideration of private property near the campus and to discourage non-students from loitering or entering the campus.
CNA Internship
Merced Nursing and Rehabilitation
Merced
06.2022 - 07.2022
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Change bed linens or make beds.
- Clean and sanitize patient rooms, bathrooms, examination rooms.
- Collect specimens, such as urine, feces, or sputum.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Feed patients or assist patients to eat or drink.
- Assist patients with activities, light housekeeping, laundry, and dining services.
- Take accurate vital signs.
- Chart patients activities.
Education
High School Diploma -
Hilmar High School
Hilmar, CA6 2017
Skills
- Team management
- Empathetic approach
- Fostering strong client relationships
- Proficient in Microsoft Office
- Perform effectively under pressure
- Effective communication skills
- Care coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Care Manager/Community Outreach Specialist
Pair Team
07.2025 - Current
Disaster Case Manager, CHW and Outreach Specialist
Merced Catholic Charities of The Diocese of Fresno,
02.2025 - Current
Lead Staff
God's Love Outreach Ministries Transitional Housing / Probation Program
10.2024 - 02.2025
Residential Counselor
God's Love Outreach Ministries Transitional Housing Program
02.2024 - 10.2024
Residential Counselor
God's Love Outreach Ministries Adult Residential Facility Merced
01.2023 - 02.2024
Campus Supervisor
Bellevue Elementary School
09.2022 - 01.2023
CNA Internship
Merced Nursing and Rehabilitation
06.2022 - 07.2022
High School Diploma -
Hilmar High School
Awards
Employee of the month