Lizza panjvani
Toronto,ON
Summary
Attentive Customer Service Representative achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
6
6
years of professional experience
Work History
Freelance Choreographer
Self-employeed
Toronto, ON
01.2018 - Current
- Assessed performer abilities accurately and allocated roles accordingly, maximizing individual strengths within the ensemble.
- Provided constructive feedback to dancers during rehearsals, fostering growth in their abilities while maintaining morale and motivation.
Mathematics Teacher
Self-employeed
India
01.2022 - 10.2023
- Developed assessment tools for monitoring student progress, allowing for targeted support and intervention where needed.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supplemented textbook material with approved third-party examples and resources for clarity on difficult topics.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
Customer service
Dmart
04.2023 - 08.2023
- Assisted customers with inquires, provided product information, and guided them throughout the store
- Managed transaction and ensured accuracy in financial dealings
- Collaborated with team members to ensure smooth store operation
Education
Bachelor of Science (B.Sc.) - Computer Science -
Toronto Metropolitan University
High School Diploma -
Hills High School
India03.2023
Skills
- Business Administration
- Data Entry
- Client Relationship Building
- Physical coordination
- Musicality Awareness
- Student assessment
- Service Upselling
- Process Improvement
- Call Center Operations
- Patience Maintenance
- Teaching Diverse Learners
- Engaging Presentation
- Mathematics
- Microsoft Dynamics 365
- PowerShell Scripting
- Microsoft System Center
Availability
- MONDAY 4 p.m. – 12 a.m.
- TUEDAY 7 p.m. – 12 p.m.
- WEDNESDAY 1 p.m. – 12 a.m.
- THURSDAY Anytime
- FRIDAY 4 p.m. – 12 a.m.
- SATURDAY Anytime
- SUNDAY Anytime
Volunteer Experience
- Member, 03/2023, Present, AGA KHAN EDUCATION DEVELOPMENT COMMITTEE
- Leader, 01/2013, Present, BHARAT SCOUTS AND GUIDES
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer service
Dmart
04.2023 - 08.2023
Mathematics Teacher
Self-employeed
01.2022 - 10.2023
Freelance Choreographer
Self-employeed
01.2018 - Current
Bachelor of Science (B.Sc.) - Computer Science -
Toronto Metropolitan University
High School Diploma -
Hills High School