Liz Vanessa Silverio
Mississauga,ON
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Lifestyle Holiday Vacation Club
10.2023 - 02.2024
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
Front Desk Receptionist
Fairbanks Princess Riverside Lodge
05.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Food Server
Fairbanks Princess Riverside Lodge
05.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Sales Associate
La Sirena
09.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Certificate - Costumer Service
ILAC International College
Toronto, ONSkills
- Report Preparation
- Customer Service
- Property Security
- Reservation Management
- Information Protection
- Food and Beverage Area Setup
- Guest Orientation
- Complaint Handling
- Computer Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Costumer service, Infotep - 1 year
Timeline
Guest Service Representative
Lifestyle Holiday Vacation Club
10.2023 - 02.2024
Front Desk Receptionist
Fairbanks Princess Riverside Lodge
05.2023 - 09.2023
Food Server
Fairbanks Princess Riverside Lodge
05.2022 - 09.2022
Sales Associate
La Sirena
09.2021 - 02.2022
Certificate - Costumer Service
ILAC International College
- Costumer service, Infotep - 1 year
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