Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Lizna Momin

Lizna Momin

Halifax,NS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.

Overview

2
2
years of professional experience

Work History

Cook/Server

Burrito Jax
11.2022 - 05.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Sales Associate/Cashier

J
04.2022 - 08.2022
  • Maintained high standards of customer service during high-volume, fast, paced operations
  • Built loyal clientele of diverse backgrounds through friendly interactions and consistently scored over 90% satisfaction rating on customer service
  • Greeting customers, taking and delivering orders, assisting with food preparation, solving customer complaints, handling monetary transactions, and keeping the restaurant front area clean and well-stocked.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative - Call Centre

Aditya limited
04.2021 - 02.2022
  • I successfully handled a high volume of inbound customer inquiries via phone, email, and online chat while providing exceptional service
  • I actively listened to customers, understood their needs, and addressed their concerns or issues
  • With strong problem-solving abilities and a customer-centric approach, I accurately input customer information, utilized product knowledge to provide accurate guidance, and promptly resolved customer issues in a professional manner
  • With excellent communication skills, proficiency in CRM software, and the ability to multitask in a fast-paced environment, I consistently delivered exceptional customer experiences
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor's Degree - Business Management

Dalhousie University
Halifax, NS
06.2026

Skills

  • Institutional and Batch Cooking
  • Strong Butchery Skills
  • Operation and Control
  • Quality Assurance and Control
  • Safe Food Handling Procedures
  • Multi-Line Telephone Operation
  • Billing Adjustments and Process Transactions
  • Critical Thinking
  • Active Listening
  • Product Guidance
  • Sales and Marketing
  • Excellent People Skills
  • Credit and Cash Transactions

Timeline

Cook/Server

Burrito Jax
11.2022 - 05.2023

Sales Associate/Cashier

J
04.2022 - 08.2022

Customer Service Representative - Call Centre

Aditya limited
04.2021 - 02.2022

Bachelor's Degree - Business Management

Dalhousie University

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Lizna Momin