Lizette Yarsaba
Ontario
Summary
Compassionate and organized Vet Assistant skilled in bilingual communication and customer service. Known for effectively coordinating appointments and educating clients on pet care, ready to contribute to a positive work experience.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Vet Assistant
Graceful Animal Hospital
Rancho Cucamonga, CA
10.2023 - Current
- Educated pet owners on post-treatment care and general animal wellness practices.
- Maintained cleanliness and organization of treatment areas, ensuring compliance with health standards.
- Coordinated with clients to schedule appointments and manage patient records effectively.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Increased productivity by ordering supplies, managing inventory levels, and ensuring proper storage of medications and vaccines.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled and coordinated appointments for clients and staff, ensuring optimal time management.
- Maintained organized filing system for client records and correspondence, enhancing retrieval speed.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Worker
McDonald's Restaurant
Ontario, CA
08.2018 - 07.2023
- Ensured compliance with health and safety regulations during food preparation.
- Managed inventory levels, restocked supplies to maintain efficient operations.
- Collaborated with team members to enhance service speed and accuracy.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Improved team morale and productivity through effective communication and active listening skills.
Education
Associate of Science - Veterinary Science
San Joaquin Valley College
Visalia, CA10-2023
Skills
- Animal care
- Medical record-keeping
- Appointment scheduling
- Client communication
- Animal handling
- Reception skills
- Microsoft Office
- Bilingual
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Vet Assistant
Graceful Animal Hospital
10.2023 - Current
Worker
McDonald's Restaurant
08.2018 - 07.2023
Associate of Science - Veterinary Science
San Joaquin Valley College