Lizette Ramirez
Dch Toyota of Oxnard
Ventura
1
Language
1
Certification
8
years of professional experience
Work History
Rental Agent
2 Years 2 Months- Coordinated daily rental reservations, vehicle assignments, and return processing with accuracy.
- Prepared rental agreements, verified customer information, and explained contract terms clearly.
- Inspected vehicles before checkout and after return, documenting damage and maintenance needs.
- Managed fleet availability, balancing service department requests with customer rental demand.
- Processed payments, deposits, and insurance documentation while maintaining organized records.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Verified insurance for all rentals making sure insurance transfers over if any incident were to happen
- Answered phone calls to address customer questions
- Washed cars, vacuumed, and fueled cars to ensure vehicles were ready and available for rent
- Processed payments for customer who are paying for maintenance services
- Scanned documents and saved them onto cdk
- Set up customers with transportation, uber and lyft
BDC Service Representative
3 Years 1 Month- Managed inbound and outbound customer calls to schedule service appointments and confirm visit details.
- Coordinated follow-up communications for missed appointments, recall notices, and maintenance reminders.
- Supported service advisors by relaying customer concerns, vehicle history, and scheduling needs.
- supported customer on vehicle status
- Provided exceptional service with knowledge of products and services.
- managed outbound calls when company had promotions
- coordinated with advisors when customers wanted follow up on their vehicles
Customer Service Representative
2 Years 11 Months- Handled cash, card, and register transactions with consistency and attention to detail.
- Coordinated with kitchen staff to support smooth order flow during high-volume periods.
- Helped out in the kitchen to get orders ready
- Managed inventory to maintain stock levels and minimize shortages on items
- Assisted with scheduling employees and payroll
- Maintained a clean work area
- Handled phone orders
- Washed and sanitized dishes
Education
High School Diploma
GED
Skills
Reservations
Customer service
Order taking
Cash handling
Safe food handling
Cleaning and sanitizing
Multitasking
Bilingual
Certification
cna license
Languages
Spanish
Full Professional
Timeline
Rental Agent
Dch Toyota of Oxnard
09.2024 - CurrentRead More
BDC Service Representative
Dch Toyota of Oxnard
09.2021 - 10.2024Read More
Customer Service Representative
Fosters Freeze
08.2018 - 07.2021Read More
Buena High School
High School Diploma
Read More
Ventura College
GED
Read More