Lizette Pena
Walnut
Summary
Dynamic medical receptionist with a robust background in customer service and administrative responsibilities within high-volume office settings. Expertise in appointment scheduling and maintaining effective communication with patients, ensuring a professional and welcoming atmosphere. Recognized for reliability, adaptability, and a proactive approach to problem-solving, complemented by excellent time management skills. Committed to fostering positive relationships and contributing to team success while efficiently managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
SG Homecare
2022.08 - Current
- Customer service representative, discharge planner as part of respiratory department. Organized incoming emails as well as handling incoming calls for orders and appointments needed
Macy’s finish line
2020.02 - 2023.01
- Customer service, open and closing register, and filling stockroom
Administrative Medical Clerk
I.P.M.G
2021.01 - 2022.08
- Telephone and front desk reception, filing and record management, organized potential patient appointments, follow up appointment scheduling, in patient services, and learning insurance beneficiations
Mountain View Services INC.
2018.07 - 2019.11
- Department management and services, manage medical orders for patient home goods and medication.
Freddys Frozen Custard
2017.10 - 2018.07
- Customer service, managed orders as well as helped with closing shift duties
Education
Diploma -
Oak hills high school
Oak Hills, Ca05.2016
Skills
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Computer skills
- Organizational skills
Timeline
SG Homecare
2022.08 - Current
Administrative Medical Clerk
I.P.M.G
2021.01 - 2022.08
Macy’s finish line
2020.02 - 2023.01
Mountain View Services INC.
2018.07 - 2019.11
Freddys Frozen Custard
2017.10 - 2018.07
Diploma -
Oak hills high school