Lizette Monroy
North Hollywood
Work Preference
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Zenith Inc
02.2019 - Current
- Served inbound calls for worker compensation customers to address inquiries and resolve issues.
- Provided accurate claim information and processed payments to ensure customer satisfaction.
- Processed claim information for injured workers to ensure accuracy.
- Interpreted Spanish to English for injured workers claims to facilitate clear communication.
Commercial Business Agent
IQor, Inc.
03.2013 - 02.2018
- Managed outbound and inbound calls for business accounts to ensure client satisfaction.
- Utilized Salesforce and STMS software to manage customer data and transactions.
- Processed invoices to accounts receivable.
- Collected and processed payments while updating account information to support financial accuracy.
Payment Analyst
IQor, Inc.
- Resolved customer concerns via email and phone, enhancing customer satisfaction.
- Researched accounts for customers for disputed payments and verified details for refund.
- Reconciled disputed accounts ledger, ensuring accuracy and compliance.
- Prepared and submitted payment for reimbursement to customers.
- Maintained detailed spreadsheets of reimbursements, facilitating timely processing.
- Ensured that refunds were completed within a timely manner.
- Handled all duties under tight deadlines.
- Worked with Oracle and PaymentTech software.
Customer Service Agent
IQor, Inc.
- Resolved customer service inquiries promptly, enhancing customer satisfaction.
- Handled 60+ inbound and outbound calls daily for billing inquiries, ensuring accurate information was provided.
- Reviewed customer accounts, identifying and resolving issues to improve account accuracy.
- Collected and processed payments to customer's accounts.
Education
High School Diploma -
John Francis Polytechnic High School
Sun Valley, CA06-2004
Skills
- Customer service
- Accounts receivable experience
- Account reconciliation
- Data entry
- Microsoft Office proficiency
- Typing accuracy
- Strong problem solver
- Quick learner
Timeline
Customer Service Agent
Zenith Inc
02.2019 - Current
Commercial Business Agent
IQor, Inc.
03.2013 - 02.2018
Customer Service Agent
IQor, Inc.
Payment Analyst
IQor, Inc.
High School Diploma -
John Francis Polytechnic High School