Lizette Mendoza

- Independently managed all aspects of the cremation process while ensuring legal, ethical, and safety compliance.

- Upheld precise identification and documentation standards to ensure accuracy and accountability.

- Oversaw equipment operation, maintenance, and environmental safety procedures.

- Coordinated with funeral directors and staff to ensure timely and respectful services.

- Maintained detailed operational records and regulatory compliance.

- Performed minor repairs on machines as needed, using hand tools or power tools.

• Ensured all the slot machines are functioning properly
• Exercised appropriate discretion in identifying situations that required management attention
• Ensured consistent and timely compliance with all gaming and internal control policies and procedures
• Worked calmly and professionally in busy work environment while effectively multi-tasking
• Collaborated with team members to ensure smooth operations during peak hours.
• Kept track of cash transactions at each machine, ensuring accuracy of records at all times.

• Supervised and coordinated activities of slot department workers to provide service to patrons
• Settled disputes that come across between or by casino guest
• Reset slot machines or recommend removal of slot machines for repair
• Assist Slot Shift Manager in the coordination and supervision of all operational areas on assigned shift
• Trained and mentored staff on customer service and machine maintenance.
• Assisted in scheduling staff shifts for optimal coverage during peak hours.
• Worked closely with security personnel to monitor high-value jackpots and other large payouts.
• Analyzed data from monthly reports to identify trends in customer behavior or areas that require improvement.

• Protected the welfare of Agua Caliente tribal casinos and land.
• Enforced tribal code violations, hazardous conditions, and/or individuals.
• Prepared activity logs, incident reports, as required.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Administered oral and topical medication to residents
• Performed tasks as ordered by physicians under the supervision of a licensed nurse and in accordance with state and federal rules and regulations
• Performed daily routine task with hospice comfort kits and know when to provide narcotic medication for resident