Nora Carmona
Los Angeles,CA
Summary
Dedicated and detail-oriented Program Specialist with extensive experience in housing assistance, program coordination, and accounts receivable. Proven ability to manage multiple tasks effectively, train and mentor new staff, and communicate efficiently with diverse stakeholders. Adept at analyzing financial reports and implementing improved operational processes to enhance service delivery.
Overview
9
9
years of professional experience
Work History
Receptionist
VIP Community Mental Health Center
Los Angeles, CA
01.2026 - Current
- Managed front desk operations, ensuring seamless patient check-in.
- Coordinated communication between clients and mental health professionals to enhance service delivery.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as reviewing spreadsheets, photocopying, scanning, and processing request.
Program Specialist II, Housing Assistance Division - Rent Increase
Los Angeles County Development Authority (LACDA)
Los Angeles, CA
01.2024 - 03.2025
- Reviewed and processed rent increase applications, ensuring compliance with housing regulations and accuracy in calculations.
- Assessed tenant affordability by evaluating reports and validating rent adjustment requests.
- Collaborated with case managers to streamline annual and interim assessments, enhancing overall operational efficiency.
- Established effective communication channels with property owners to gather and verify required documentation for rent modifications.
- Developed training materials and mentored new staff, facilitating their onboarding and professional growth.
Affordable Program Coordinator
Related Management Company
Los Angeles, CA
01.2023 - 01.2024
- Coordinated and managed relocation activities for Rose Hills Public Housing residents, providing assistance throughout the moving process.
- Reviewed and processed relocation applications, gathering essential data from residents, including income and family composition.
- Performed administrative tasks such as word processing, filing, and multi-channel correspondence to enhance operational efficiency.
- Managed leasing processes, including lease signings, preparing financial statements, and invoicing.
- Welcomed and guided residents through the application process, ensuring clarity in requirements and documentation.
Accounts Receivable Specialist
HRC Fertility
Los Angeles, CA
01.2017 - 01.2022
- Maintained comprehensive records of customer financial statuses and collection efforts.
- Communicated with customers regarding delinquent accounts via mail, phone, and in-person visits to solicit timely payments.
- Utilized various software systems to monitor overdue accounts and automate collection processes.
- Provided customers with actionable advice on debt repayment strategies, considering their financial situations.
- Conducted clerical tasks including report generation, correspondence management, and documentation filing.
Skills
- Languages: English, Spanish
- Other: Customer Service Skills, Phone Etiquette, Time Management, Organizational Skills, Data entry
Timeline
Receptionist
VIP Community Mental Health Center
01.2026 - Current
Program Specialist II, Housing Assistance Division - Rent Increase
Los Angeles County Development Authority (LACDA)
01.2024 - 03.2025
Affordable Program Coordinator
Related Management Company
01.2023 - 01.2024
Accounts Receivable Specialist
HRC Fertility
01.2017 - 01.2022