Lizett Lechuga
Rialto
Summary
Encouraging and compassionate manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated and driven to help in recruiting, applying training, develop and retain qualified candidates, while monitoring and using morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Coach
11.2009 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed employee records on database to maintain accuracy and updated information.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor Of Science - Psychology, Human Development
California State University, San Bernardino
06.2015
Associate Of Science - Social And Behavioral Sciences
Norco College
Norco, CA06.2012
Skills
- Strategic Planning
- Goals and Performance
- Leadership
- Time Management
- Staff Management
- Employee Scheduling
- Payroll Administration and Timekeeping
- Management Training
- New Hire Training
- Human Resource Policies
- Shift Scheduling
- Performance Monitoring and Evaluation
- Hiring and Training
- Coaching and Mentoring
- Sales Growth
- Customer Experience
- POS Systems Operations
- Google Drive
- Inventory Control
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Coach
11.2009 - Current
Associate Of Science - Social And Behavioral Sciences
Norco College
Bachelor Of Science - Psychology, Human Development
California State University, San Bernardino
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