Lizett Lechuga

Coach

11.2009 - Current

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Maintained human resources regulatory compliance with local, state and federal laws.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Managed employee records on database to maintain accuracy and updated information.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reduced operational risks while organizing data to forecast performance trends.

Summary