Lizett Izaguirre
Garden Grove
Summary
Highly motivated and committed bilingual Performance Improvement Coordinator with a proven history of superior performance at the individual, team, and organizational levels. Strong ability to multitask and prioritize workload with little or no supervision. Detail-oriented and outgoing professional looking to bring medical knowledge, a great attitude, and high-quality patient care to a patient-driven medical environment.
Overview
10
10
years of professional experience
Work History
Performance Improvement Coordinator
Providence Saint Joseph Health
Anaheim
05.2022 - Current
- Coordinated performance improvement initiatives across multiple clinical departments.
- Facilitated meetings to discuss process enhancements and best practices.
- Analyzed data trends to identify operational efficiency opportunities.
- Developed training materials for staff on new performance protocols.
- Monitored compliance with regulatory standards and internal policies.
- Prepared reports on performance metrics for leadership review.
- Recommended solutions based on research findings to enhance organizational outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers, whether face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained accurate records of client interactions and service referrals for reporting purposes.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Participated in team meetings regarding program goals and objectives.
- Collaborated closely with social workers, case managers, physicians, patient relations, risk and safety, resolution management, health plans, leadership, and other professionals to ensure client success.
- Created promotional materials to increase program visibility.
- Established a culture of responsibility, accountability, and confidentiality with a constant focus on balancing compassion and accountability while relating to clients.
- Maximized community outreach, developing customer, public, and government rapport to strengthen branding initiatives.
Medical Assistant
Providence St Joseph Heritage Health
Orange
10.2017 - 05.2022
- Posses ability to work with different providers with in medical facility. Mainly in Family Medicine, & Internal Medicine. With experience in working with Rheumatology, Podiatry, Pediatrics, Gynecology, and Urgent Care as needed per supervisor request.
- Experience in working with patients of all ages.
- Ability to learn quickly and effectively to meet new work demands.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administering injections as directed by the supervising nurse or provider.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information, such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Performed clerical duties, such as data entry, answering phones, making appointments, giving results as per providers' verbatim, and ensuring patients' information in EMR is correctly filled.
- Obtained client medical history, including medication information, symptoms, and allergies.
- Arranged surgeries with the surgical center, confirming times with patients, and preparing admission and consent forms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinated charts, completed insurance forms, and helped patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
Medical Assistant
Garden Grove Medical Group
Garden Grove
10.2015 - 10.2017
- Possess ability to with multiple doctors and be able to meet their demands (Internal Medicine, Podiatry, Pain management, & Allergist).
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Verified appropriate lab couriers picked up collected lab specimens (Quest laboratory, LabCorp, & ABC lab).
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as data entry, answering phones, scheduling appointments, doing referrals, and filing.
- Obtained client medical history, including medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Medical Assistant Certificate - Medical Assisting
American Career College
Anaheim02.2016
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA06.2013
Skills
- Critical thinking, problem anticipation, and resolution
- Efficient and reliable team player
- Direct patient care
- Multitasking and prioritization
- Appointment scheduling
- Examination preparation
- Patient relations
- Pharmacy relations
- Vitals collection and documentation
- Electronic charting
- Willingness to learn
- Sanitizing, cleaning, and organizing
- Flexibility and adaptability
- Injection administering
- HIPAA compliance
- BLS certified
- Performance improvement
- Data analysis
- Quality improvement
- Process optimization
- Customer relationship management
- Community outreach
- Interpersonal skills
- Mentoring and training
- Records evaluation
- Preventive Maintenance
- Multicultural sensitivity
- Data collection
- Outreach initiatives
- Customer service excellence
- Interdepartmental and cross-functional collaboration
- Knowledge of Epic, Power Point, MS Forms, Excel, and Cozeva
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Performance Improvement Coordinator
Providence Saint Joseph Health
05.2022 - Current
Medical Assistant
Providence St Joseph Heritage Health
10.2017 - 05.2022
Medical Assistant
Garden Grove Medical Group
10.2015 - 10.2017
Medical Assistant Certificate - Medical Assisting
American Career College
High School Diploma -
Rancho Alamitos High School