Lizeth Martinez
San Jose
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Bare Skin Marin
01.2024 - 05.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Patient Care Coordinator
Laser Center of Marin
01.2022 - 01.2024
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
Medical Receptionist
Ellis Eye & Laser Medical Center
01.2021 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
CMA - Health Administration
Cerro Coso Community College
Ridgecrest, CA12-2025
Skills
- Critical thinking skills
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Goal oriented
- Professional demeanor
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Bare Skin Marin
01.2024 - 05.2025
Patient Care Coordinator
Laser Center of Marin
01.2022 - 01.2024
Medical Receptionist
Ellis Eye & Laser Medical Center
01.2021 - 01.2022
CMA - Health Administration
Cerro Coso Community College
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