Lizeth Gonzalez
Los Angeles
Summary
Hard working and reliable team player with strong ability in understanding of customer service. Looking for a opportunity to grow. Offering dedication, commitment and willingness to learn and improve. Highly organized and punctual with team oriented mentality.
Overview
8
8
years of professional experience
Work History
Support Specialist
The People Concern
01.2024 - Current
- Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
- Be visible on the floor at all times and actively engage and welcome clients.
- Create a supportive environment to ensure client progress towards stability.
- Oversee client cubicle/bed area maintenance in a trauma-informed manner.
- Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
- Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
- Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
Eligibility Specialist 3
Savista
05.2023 - Current
- Perform face-to-face interviews with patients at a client site to determine eligibility for financial assistance. This will require bedside, in-patient rooms.
- Handles high volume of caseloads of patients that need to be screened financially and medically for assistance.
- Facilitates the application process or directs the patient to the next appropriate step.
- Submit applications and supporting documentation to the appropriate institution in accordance with company protocol.
- Act as an advocate for the patient and also serve as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
- Provide superior customer service and maintain a professional image.
- Meet or exceed established productivity, quality, and revenue metrics.
Enrollment and Retention Specialist
Centene Corporation
09.2016 - 01.2020
- Assist members with navigation in the member public and secure sites
- Update enrollment information, including demographic and contact information
- Place outbound calls as well as respond to inbound calls rewarding enrollment and retention of members
- Provide timely and efficient support for the eligibility load process while coordinating with state.
- Departments to resolve issues that arise during the process of assisting a member or potential member.
- Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner.
- Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
Enrollment and Retention Specialist
Kelly Services
04.2016 - 09.2016
- Handle and delegate tasks including retention calls and member outreach.
- Deliver excellent customer service while assisting members via three way calls with eligibility workers.
- Answer one thousand plus calls per month to ensure members satisfaction with Health Net plan.
- Discuss how to improve enrollment and retention outcomes during monthly team meetings.
- Utilize company tools and courses to stay up to date with training and HIPPA regulations.
Education
High school diploma -
Woodrow Wilson High School
Skills
- Customer Experience
- Eligibility Evaluations
- Performance Strategies
- Resolving Discrepancies
- Reviewing Data
- Bilingual, English/Spanish
Timeline
Support Specialist
The People Concern
01.2024 - Current
Eligibility Specialist 3
Savista
05.2023 - Current
Enrollment and Retention Specialist
Centene Corporation
09.2016 - 01.2020
Enrollment and Retention Specialist
Kelly Services
04.2016 - 09.2016
High school diploma -
Woodrow Wilson High School
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