Lizeth Dickenson

• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

· Deliver professional level of customer service to internal and external stakeholders:

· Responsible for practicing service excellence

· Promotes superior customer service to internal/external clients resolving issues at source and referring as required

· Ensures a professional standard of client care and experienced is maintained

· Collection of all Retail Collection accounts presented to the All Stages Delinquency Buckets

· Ensures all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the client.

· Utilizes a variety of RBC systems to “Search and dial for dollars” and place account holds when required.

· Ensures the integrity of the client documentation is timely and properly maintained

· Maintains accurate diary dates in the Collections system(s) to ensure consistent follow-up with the clients as defined in the Collections Process

· Expected to process work volumes/contact client as measured by established service quality standards(e.g. Client Service Commitments)

· To deliver all exercises / administrative duties in a timely manner ensuring meaningful content.

• Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed checks accurately
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly
• Payment of units bills on time
• Balancing the GL daliy