Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lizet Hernandez

Lizet Hernandez

Williams

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Lead

Colusa Casino Resort
Colusa
10.2024 - Current
  • Trained new staff on customer service standards and operational procedures.
  • Manage guest arrivals and departures: handle check-ins/check-outs, room assignments, key issuance, and bill settlements.
  • Respond promptly to guest inquiries over the phone, email, and in person; handle reservations, and direct communications efficiently.
  • Resolve or escalate guest concerns and complaints in line with service standards, to ensure high guest satisfaction.
  • Coordinate closely with housekeeping to monitor room readiness, track missing items, manage late check-outs, and request necessary supplies, ensuring efficient turnover, and seamless guest service.

Gift Shop Lead

Colusa Casino Resort
Colusa
06.2021 - 10.2025
  • Provided excellent customer service and was involved in training new team members.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the gift shop, and equipment.
  • Encouraged customers to make additional purchases by highlighting current deals, and keeping the lane well-stocked.
  • Analyzed inventory data to determine optimal quantities for ordering, ensuring sufficient stock levels to meet customer demand.
  • Responsible for overseeing the Gift Shop staff
  • Trained staff on customer service standards and product knowledge.

Education

Bachelor of Science - General Management

Sacramento State University
Sacramento, CA
12.2023

Skills

  • Time management
  • Bilingual (English & Spanish)
  • Cash handling
  • Computer literacy
  • Microsoft office
  • Strong leadership
  • Guest services
  • Inventory analysis
  • POS systems
  • Staff training

Certification

Level 4: Excel Black Belt

Timeline

Hotel Front Desk Lead

Colusa Casino Resort
10.2024 - Current

Gift Shop Lead

Colusa Casino Resort
06.2021 - 10.2025

Bachelor of Science - General Management

Sacramento State University

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Lizet Hernandez