Lizbeth O. Moreno
Riverside
Summary
Driven to grow my working experience by still maintaining the core values and high expectations of the company.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
8
8
years of professional experience
Work History
Account Receivables Clerk
GM Enterprises
06.2021 - Current
- Changed all invoice delivery to be only electronically upon entering company.
- Input financial data and produced reports using Manage 2000 Personal Workstation and Redmine.
- Created reports and balance sheets to document overall profits and losses.
- Posts customer payments by recording cash, check, and credit card transactions
- Reviews and solves account discrepancies by obtaining and investigating information from sales
- Reconciled various general accounts to make sure accounts were balanced.
- Answered telephone calls and emails to resolve clients' billing issues and questions.
- Checked figures and postings to verify correct entry, mathematical accuracy and proper codes.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Health Services Management
US Air Force Reserve
03.2018 - 03.2024
- Keeps highly sensitive medical information secured from any unauthorized users
- Maintains patient locator and suspense files to ensure accuracy of inventory
- Implemented new methods, practices and systems to reduce turnaround time on clinic procedures for patients
- Ensure patients and members are deployable at all times
- Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and support healthy client communication.
- Handled guest complaints about housekeeping services and referred problems to management.
- Helped develop and implement innovative health and safety programs and strategies for COVID mitigation and management.
Peer Advisor
UCR Financial Aid
05.2017 - 04.2021
- Reviewed and digitally filed away sensitive financial information of prospective students, current students and their parents
- Provided customer service to students who need guidance to understand their financial aid award via email, chat support and phone service
- Participated in the hiring committee of new peer advisors starting from reviewing resumes to making a final decision of onboarding
- Managed and created multiple informative financial announcements on our social media platforms to keep up to date the UCR community
Education
Bachelor of Arts - Spanish Language And Literature
University of California
Riverside, CA06-2023
Skills
- Bilingual: Spanish
- Proficient in Microsoft Programs
- Proficient in Google Programs
- Tech savvy with office equipment
- Customer relations
- Accounts reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Account Receivables Clerk
GM Enterprises
06.2021 - Current
Health Services Management
US Air Force Reserve
03.2018 - 03.2024
Peer Advisor
UCR Financial Aid
05.2017 - 04.2021
Bachelor of Arts - Spanish Language And Literature
University of California
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