Lizbeth Lopez
Montclair
Summary
Developed key skills in clinical setting, including precision in specimen collection and patient interaction. Looking to transition into new field, bringing strong organizational and communication abilities. Ready to contribute to team-oriented environment and apply transferrable skills effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Receptionist
Crunch Fitness
02.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Education
Bachelor of Science - Biomedical Sciences
California Baptist University
Riverside, CA05-2021
High School Diploma -
Claremont High School
Claremont, CA06-2017
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Venipuncture
- Order of draw
- Sample and specimen collection
- Patient support
- Blood culture collection
- Data entry
- Quality control
- Patient preparation
- Recording data
- Health education
- Health and safety
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - California Department of Health Services.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Starbucks
09.2021 - Current
Receptionist
Crunch Fitness
02.2019 - 03.2021
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - California Department of Health Services.
Bachelor of Science - Biomedical Sciences
California Baptist University
High School Diploma -
Claremont High School
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