Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education and Training
Languages
Languages
Timeline
Generic

Lizbeth Landy

Corona

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Known for high productivity and efficient task completion. Specialize in supply chain management, inventory control, and transportation coordination. Excel in time management, problem-solving, and adaptability, ensuring smooth operations and effective communication across all levels of supply chain. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Threeway Logistics
Corona
02.2022 - Current
  • Coordinated shipment schedules to ensure timely delivery of goods.
  • Communicated with vendors to resolve shipping discrepancies and delays.
  • Maintained accurate shipping records for compliance and tracking purposes.
  • Maintained accurate shipping records for compliance and tracking purposes.
  • Developed transportation plans to streamline logistics operations effectively.
  • Monitored freight costs to identify potential savings opportunities for the company.
  • Trained new team members on best practices in logistics coordination procedures.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
  • Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
  • Monitored compliance with safety regulations and quality standards during transport operations.

Manager

KFC Restaurant
Corona
08.2017 - 02.2022
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Facilitated month-end journal entries, account reconciliation and invoicing.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Hired team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Coordinated solutions and communicated with Area coaches and Director of Operations to direct daily operations.
  • Reviewed and analyzed financial reports to determine appropriate action.

Inbound Call Center Representative

The Travel Corporation usa
Anaheim
09.2016 - 07.2017
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Completed paperwork within established guidelines to document consumer requests.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.

Supervisor

KFC
Corona
08.2015 - 06.2016
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Delegated work to staff, setting priorities and goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Softlines Lead

Kmart, Sears Holding
Corona
01.2012 - 06.2015
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Attached price tags to clothing and hung on racks.
  • Checked items on sales floor for stains and performed spot cleaning on clothing.
  • Managed sales performance of softlines department to meet revenue and margin goals.
  • Defined clear vision and strategy for department to meet and exceed corporate expectations.
  • Oversaw associate performance through goal setting, quarterly reviews and annual performance management.
  • Selected, hired and trained highly effective team of sales and customer service professionals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.

Education

High School Diploma -

Corona High School
06.2011

Some College (No Degree) -

California Baptist University
Riverside, CA

Skills

  • Customer relationship management
  • Effective communication
  • Time management
  • Marketing
  • Customer service
  • Team training
  • Work ethic
  • Problem-solving
  • Communication
  • Shipping documentation
  • Vendor communication
  • Shipment scheduling
  • Inventory management
  • Problem solving
  • Training and leadership

Accomplishments

  • Recognized for Outstanding sales , performance and team contributions.
  • Exceeded sales goals by an average of 12.7% in 2020
  • Exceeded goal contribution by an average of 39.8% in 2020
  • Received Bonus every month for making my BSC (Balance Scorecard)
  • Led team to achieve Sales, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.

Certification

  • Licensed ServSafe Manager - 2017

Education and Training

other,other

Languages

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Logistics Coordinator

Threeway Logistics
02.2022 - Current

Manager

KFC Restaurant
08.2017 - 02.2022

Inbound Call Center Representative

The Travel Corporation usa
09.2016 - 07.2017

Supervisor

KFC
08.2015 - 06.2016

Softlines Lead

Kmart, Sears Holding
01.2012 - 06.2015

High School Diploma -

Corona High School

Some College (No Degree) -

California Baptist University

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Lizbeth Landy