LIZBETH BANUELOS
San Diego
Summary
Results-driven professional with a background in program management, organizational development, and community-focused initiatives, bringing a strong foundation in psychology and human behavior. Experienced in designing, implementing, and evaluating programs that enhance well-being, and expand access to resources. Proven ability to lead cross-functional teams, foster strategic partnerships, and drive innovative solutions that promote inclusion and measurable community impact. Adept at aligning organizational goals with community needs to create sustainable, equitable programming that supports community engagement and inclusion.
Overview
8
8
years of professional experience
Work History
Child Watch Attendant
YMCA Mission Valley
San Diego, CA
06.2025 - Current
- Plan and coordinate age-appropriate activities and events for participants.
- Oversee participants, ensuring their guidance and safety.
- Interact with participants in a positive manner while ensuring to be consistent, fair and treating everyone appropriately.
- Ensure all YMCA policies & procedures are adhered to at all time
- Enforce appropriately behavior in a respectful way to ensure the safety of participants and staff
- Communicate with parents and children appropriately to provide feedback on children's behavior in a positive and effective manner when needed.
- Assist in planning, supervision and implementation of the daily schedule and curriculum
- Lead sports, games, curriculum activities, and monitor behavior of participants
- Facilities respond in critical incidents and act swiftly in the event of an emergency
Account Manager
Mother Tongue
Long Beach, CA
09.2023 - 10.2024
- Leveraged advanced knowledge of client policies and contractual agreements to lead complex client projects within provided budget and client needs
- Managed successful project completion within scope through meticulous budgeting, and planning.
- Oversaw the development and implementation of assigned accounts/clients to ensure proper development of said accounts to meet clients’ goals.
- Hired, trained, and supervised required staff and provided support to staff to support their developmental needs.
- Conducted monthly assessments of freelancers to address quality issues and provided feedback.
- Managed escalated client concerns and resolved high-stakes issues effectively by conducting thorough investigations and root-cause analyses.
- Utilized data-driven insights from client feedback, survey data, and performance metrics to guide client strategies and improve engagement, increasing companies’ revenue by 30%.
- Collaborated with senior leadership, and cross-functional teams to oversee marketing decisions to align client expectations.
- Created a culture of trust and transparency with staff, clients and key stakeholders by keeping them informed, setting clear expectations, and addressing issues promptly to maintain alignment with client expectations, company culture, and values.
- Crafted detailed reports and documentation for client accounts and projects, such as QBRs, budgets and monthly reports to document account growth.
Research Assistant
Purdue University
10.2021 - 04.2023
- Presented Ethical recommendations for program-partnered organizations to improve their hiring and recruitment process.
- Identified barriers and proposed solutions for each organization to implement research-based retention practices for their staff to decrease employee turnover.
- Developed a 5-year employee retention strategy for partnered organizations to improve their hiring and recruiting practices. Recommended proper 360-degree feedback process, utilization of job analysis process for future position creation, and 90-day onboarding process tied with a training plan for new employees.
- Identified multiple issues within the organizations’ onboarding process and training material and recommendations for internal evaluation and redesign to improve and optimize their process were provided.
Studio Production Manager
ISI Language Solutions
Glendale, CA
04.2018 - 03.2023
- Managed a Studio Production team and assisted in project management to deliver large-scale projects.
- Led workstreams for 15 client accounts and routinely met tight deadlines.
- Managed the onboarding process for all new employees, reviewed performance management, and employees' skill development over a 60-day probation period.
- Evaluated multiple client accounts quarterly based on their needs to create a workflow and standard procedures.
- Created protocols and training procedures for all company accounts.
- Led staff recruitment for two teams; the Studio Production and Project Manager teams, and generated best practices to identify qualified candidates.
- Managed between 20-35 daily projects, requiring a same-day short turnaround time for clients
- Collaborated with Production Director Managers to create new and efficient techniques to improve the organization's production for all client accounts resulting in an 85% improvement in production time.
- Created and conducted 1-2 staff training workshops per month to introduce new production best practices.
- Collaborated with Project Managers to build and maintain relationships to meet client's expectations.
Education
Master of Science - Psychology, Industrial Organizational Psychology
Purdue University Global
04.2023
Bachelor of Arts - Psychology
University of California, Merced
05.2017
Skills
- Customer service
- Issue resolution
- Team Training
- Strategic planning
- Client relationship building
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Child Watch Attendant
YMCA Mission Valley
06.2025 - Current
Account Manager
Mother Tongue
09.2023 - 10.2024
Research Assistant
Purdue University
10.2021 - 04.2023
Studio Production Manager
ISI Language Solutions
04.2018 - 03.2023
Bachelor of Arts - Psychology
University of California, Merced
Master of Science - Psychology, Industrial Organizational Psychology
Purdue University Global