Lizann McClure
Toronto,ON
Summary
Goal-oriented manager with distinguished experience in construction manufacturing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Sales Manager
Allied Technical Solutions
10.2020 - Current
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased sales volume and expanded product line to be move competitive in theUS market.
- Increased revenue 154% in 2022 on designated product lines.
Customer Service Manager
Allied Technical Solutions
06.2017 - 10.2020
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices and purchase orders to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
Logistics Manager
Allied Technical Solutions
01.2016 - 06.2017
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Planned and supervised shipments from production to end-user and scheduled trucks for delivery across North America.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Architectural Sales Representative
Allied Technical Solutions
06.2014 - 01.2016
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with cross-functional teams to identify and address customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Sales Associate
Ginger's
05.2013 - 05.2014
- Helped customers locate products and checked store system for merchandise availability and lead times.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Operations Coordinator
Exel Logistics
12.2010 - 08.2011
- Provided direction and guidance to internal teams in order to achieve targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Collaborated with transport companies to efficiently schedule inbound and outbound deliveries.
Education
Bachelor's of Business Economics -
Brock University
St. Catharines, ON04.2010
Skills
- Accomplished Manager
- Sales Process Engineering
- CRM Software
- Analytical Problem Solver
- Coaching and Mentoring
- Exceptional Multitasking Skills
- Interdepartmental Collaboration
- Project Management
- Report and Dashboard Building
Timeline
Sales Manager
Allied Technical Solutions
10.2020 - Current
Customer Service Manager
Allied Technical Solutions
06.2017 - 10.2020
Logistics Manager
Allied Technical Solutions
01.2016 - 06.2017
Architectural Sales Representative
Allied Technical Solutions
06.2014 - 01.2016
Sales Associate
Ginger's
05.2013 - 05.2014
Operations Coordinator
Exel Logistics
12.2010 - 08.2011
Bachelor's of Business Economics -
Brock University
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