Liza Garcia Keller
Glendora
Summary
Highly organized and detail-oriented Director successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.
Overview
9
9
years of professional experience
Work History
Clinical Supervisor
Emanate Health
02.2019 - 01.2020
- Welcome Baby Program, First 5, In addition to my expected responsibilities, I identified gaps in program implementation and developed strategies to address these gaps
- I increased productivity from 65% to 90% in three months by developing and implementing an active case assignment spreadsheet, a case closure system, and an archiving system
- I increased documentation time to meet the required standard of a 24-hour turnaround from a 72-hour turnaround
- I have also increased our service population by 20% in two months
- Responsibilities:
- Provided weekly supervision to Parent Coach Supervisors (PCS), Hospital Liaison Leads (HLL) and Registered Nurses (RN) and was available on-call 24 hours by phone
- Conducted monthly managers meeting and bi-monthly reflective group supervision
- Oversaw operations of the Welcome Baby Program
- Maintained, revised and interpreted information relating to rules, laws, regulations and policies of First 5 LA, Los Angeles Best Babies Network, and Emanate Health
- Prepared, distributed, and maintained a variety of reports regarding fiscal and program operations
- Reviewed cost of delivery and service quality and modify programs to maintain and improve overall agency operations
- Analyze Special Incident Reports and provide feedback to First Five LA
- Provided leadership, supervision, trainings and ongoing mentoring for all staff, both professional and supportive
- Liaison to outside agencies for Welcome Baby Program
- Provided reflective supervision, performance evaluations and performance improvement plans to management team
- Recruited, hired and trained all new hires, including management positions.
Enhanced Care Manager Program Director
Merakey, Philidelphia
11.2022 - 06.2023
- California offices
- In addition to my expected responsibilities, I developed productivity trackers for every position
- Responsibilities:
- Responsible for maintenance of program productivity & quality standards; direction/control of financial aspects for all program needs
- Provide supervision, administrative oversight, and program direction to program staff
- Attend interagency leadership meetings and represent Merakey to other organizations, collaborates, and funders
- Assure full compliance and revenue recovery for contracted services; complete reports; complete and maintain utilization reviews
- Responsible for staff performance management
- Disseminate clear expectations to staff, ensuring they have the tools they need, monitor performance, and follow through if expectations are not met
- Interview, hire, train, and support a level of staffing to meet individual/staff ratio requirements and program operations
- Develop and enhance employee competence and effectiveness by providing ongoing guidance, performance evaluation, mentoring, career growth, feedback and motivation to staff, while adhering to program and Merakey policies and procedures
- Oversee terminations, willful misconduct, and higher-level violations to ensure all policies and procedures are adhered to consistently
- Document attendance, verify weekly timesheets, monitors available leave and schedule adherence, approves, and denies leave requests, and tracks FMLA usage
- Supports a corporate culture of empowerment, team building, and open communication
- Maintains compliance with all applicable county, state and federal laws and regulations, and program requirements.
Division Clinical Outpatient Manager
Weber Community Center
03.2020 - 01.2021
- Special Services for Groups
- In addition to my expected responsibilities, I revamped the School Linked program to provide telehealth service for 15 schools within LAUSD school district
- Responsibilities:
- Oversaw all clinical aspects of the 25 County, State and Federal contracts held by Weber for mental health, including but not limited to budget, productivity, and retention
- Conducted monthly managers meeting and bi-monthly group supervision
- Provided weekly supervision for clinical staff
- Provided bi-monthly supervision for all non-clinical staff
- Maintained, revised and interpreted information relating to rules, laws, regulations and policies of Special services for Groups, DMH, DCFS, and Department of Rehabilitation
- Prepared, distributed, and maintained a variety of reports regarding fiscal and program operations
- Reviewed cost of delivery and service quality and modify programs to maintain and improve overall agency operations
- Provided leadership, coaching, trainings and ongoing mentoring for all staff, both professional and supportive
- Liaison to outside agencies for WCC
- Provided performance evaluations and performance improvement plans to management team
- Recruited, hired and trained all new hires, including management positions.
Director
Trinity Youth Services, Foster Family Agency, Los Angeles County
01.2017 - 01.2019
- In addition to my expected responsibilities, I oversaw the merge of all the Los Angeles county agency locations
- I developed and implemented new policies conducive with the merge
- I also oversaw COA re-accreditation for the Los Angeles County offices
- Responsibilities:
- Oversaw facilitation and fidelity of Intensive Treatment Foster Care and Foster Care programs for all of Los Angeles County Offices within the agency
- Prepared monthly, quarterly and fiscal budget for Monterey Park location
- Provided fidelity for Title 22 and for all county oversight entities’ (DCFS, CCL, and DMH) contract requirements for licensing
- Conducted workshops and credited trainings for staff, foster families, and foster children
- Maintained, revised and interpreted current information relating to rules, laws, regulations and policies of State and local agencies and TYS (Trinity Youth Services) affecting the administration and services affecting foster children and families
- Prepared, distributed, and maintained a variety of reports regarding fiscal and program operations
- Provided leadership and supervision to 15 clinical and non-clinical staff
- Was available on-call 24 hours by phone for all staff
- Reviewed cost of delivery and service quality and modify programs to maintain and improve programs and overall agency operations
- Provided leadership, supervision, trainings and ongoing mentoring for all staff, both professional and supportive
- Liaison to outside agencies for Foster Family Agency
- Acting Director of Foster Care and Adoptions, in the absence of my superior, at meetings and in the office as needed
- Provide performance appraisals, coaching and disciplinary actions to all Monterey Park staff
- Recruit, hire and train staff (professional and supportive) and potential foster parents.
Lead Clinician
Five Acres, Aid Society of Los Angeles County
02.2014 - 01.2017
- The Boys’ and Girls’, Adoption Promotion and Support Services, DMH stipend placement
- In addition to my expected responsibilities, I provided case coordination for Transitional Age Youth (TAY)
- I also supervised 5 case management staff
- Responsibilities:
- Single Fixed Point of Responsibility (SFPR) for entire caseload
- Oversaw all aspects of caseload including but not limited to case management services
- Provided clinical services to foster/adoptive children and TAY, ages 0-25 using EBP’s, (TF-CBT, MAP and Seeking Safety)
- Provided clinical services to foster, adoptive and/or birth families
- Facilitated workshops, lectures and training for staff and foster/adopt parents
- Provided paperwork in a timely manner according to Department of Mental Health deadline requirements
- Provided individual therapy for children, family therapy with adoptive, birth and/or foster families, as well as collateral services for all adults involved with the child
- Collaborated with CSW’s assigned to caseload regarding all issues related to child safety, adoption, and previous/current foster care issues
- Conducted 0-20 age range assessments, diagnosis, and treatment plans to provide case direction and direct services such as but not limited to therapy.
Education
MBA. Specific - Executive Administration, Organizational Psychology
California, County, Loma Linda University
M.A - Marital and Family Therapy
Pacific Oaks College
B.A. - Developmental Psychology, Sociology
California State University
Doctorate -
Loma Linda University, School of Behavioral Health
06.2015
Ph.D. and -
2015
Skills
- Staff Development
- Therapeutic Counseling
- Patient Care
- Case Management
- Multidisciplinary Team Collaboration
- Clinical Staff Management
- Compliance with Regulatory Guidelines
- Utilization Management
- Documentation Requirements
- Developing Training Programs
- Operational Standards
- Medical and Clinical Supervision
Accomplishments
- Needs Assessment for Parents who have children with severe developmental disabilities, Dissertation
- Normed Scale of Boundary Ambiguity for parents who have chronically ill children
- Loma Linda University, School of Behavioral Health Conference, presentation of thesis research, poster and live presentation
- June, 2015
- June, 2015
- April, 2010
- Psychological Effects of Discovering Adoption in Adulthood, Thesis
- May, 2009
Affiliations
Board of Directors Member, San Gabriel/Pomona Regional Center
Strategic Development Committee, San Gabriel/Pomona Regional Center
Board of Directors Officer, Secretary, San Gabriel/Pomona Regional Center
Executive Finance Committee Member, San Gabriel/Pomona Regional Center
Timeline
Enhanced Care Manager Program Director
Merakey, Philidelphia
11.2022 - 06.2023
Division Clinical Outpatient Manager
Weber Community Center
03.2020 - 01.2021
Clinical Supervisor
Emanate Health
02.2019 - 01.2020
Director
Trinity Youth Services, Foster Family Agency, Los Angeles County
01.2017 - 01.2019
Lead Clinician
Five Acres, Aid Society of Los Angeles County
02.2014 - 01.2017
MBA. Specific - Executive Administration, Organizational Psychology
California, County, Loma Linda University
M.A - Marital and Family Therapy
Pacific Oaks College
B.A. - Developmental Psychology, Sociology
California State University
Doctorate -
Loma Linda University, School of Behavioral Health
Ph.D. and -
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