Liza Romero
Taytay,Rizal
Summary
Detail-oriented Sales Support Specialist with extensive experience in processing sales orders and optimizing efficiency. Recognized for exceptional productivity and the ability to prioritize tasks effectively while adhering to tight deadlines. Proven track record of utilizing diverse sales techniques to consistently exceed performance targets. Committed to fostering collaboration with team members to drive success.
Overview
17
17
years of professional experience
Work History
Sales Support Specialist
MICROSOURCING PHILS.INC
Quezon City
05.2014 - Current
- Moneris Quality Control
- Lead Management
- Pricing Approval
- Waives and Rebates
- Sales Disputes
- Providing Sales Support to different areas for Sales Representatives in Canada and offshore team
- Proactive tracking of orders created by Sales Reps from Offshore to ensure accurate closed sales for a period of time
- Ensure timely update of the pricing matrix for the Sales Team
- Resolution of Sales Disputes discrepancies submitted by the Sales Reps
- Analyze, Interpret and review emails coming in before making an action to ensure proper handling of the case
- Maintain and manage client expectations by meeting daily, weekly, and monthly reporting to the manager to ensure each line of work is properly handled
- Develop a more efficient workflow by improving processes and procedures for each line of work
Correspondence Analyst
Expert Global Solution/ Allorica
Quezon City
11.2010 - 03.2014
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence
- Review them for completeness and accuracy and leave detailed notes on customer's account
- Route correspondence to other departments for reply
Parlance Systems, Inc
10.2007 - 04.2008
- Receiving International Calls
- Do up selling
- Do basic trouble shooting
Education
Bachelor's - AB-Political Science
University of La Salette
Santiago03.2000
Skills
- Time management
- Communication skills
- Customer engagement
- Phone etiquette
- Efficient to the Salesforce system
- MS Office proficient
- Customer handling
- General clerical work
- Proficient in web navigation
- Teamwork and collaboration
- Adaptability and flexibility
- Analytical skills
- Written communication
- Problem-solving
Personal Traits
- Passionate to learn new things for self-growth.
- Work driven, persistent & highly motivated.
- Good communication skills and driven to develop more.
- Keen to Details.
- Analytical Skills.
Timeline
Sales Support Specialist
MICROSOURCING PHILS.INC
05.2014 - Current
Correspondence Analyst
Expert Global Solution/ Allorica
11.2010 - 03.2014
Parlance Systems, Inc
10.2007 - 04.2008
Bachelor's - AB-Political Science
University of La Salette
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