Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liza Mirzad

Hamilton,Canada

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Service Ontario Canada
Hamilton, Canada
07.2022 - Current
  • Company Overview: Experienced Customer Service Representative with nearly two years of dedicated service at Service Ontario, excelling in a dynamic, client-facing environment.
  • Skilled in resolving customer issues efficiently and courteously, ensuring customer satisfaction and loyalty, while maintaining efficiency at serving an average of 10 customers in an hour.
  • Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail.
  • Proficient in CRM software and telecommunication systems.
  • Committed to enhancing customer experience through effective communication, problem-solving, and personalized service.
  • Experienced Customer Service Representative with nearly two years of dedicated service at Service Ontario, excelling in a dynamic, client-facing environment.

Business Owner

ATD Botique
Hamilton, Ontario
06.2024 - Current
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Scheduled maintenance activities for equipment used by the business.
  • Kept records for production, inventory, income, and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Designing knowledge about different material, fabric designs.
  • Built and maintained strong client relationships via business Instagram page

Cashier and sales associate

Dollarama Store
Canada
10.2021 - 06.2022
  • Managing cash, credit, debit, and credit exchanges with POS system
  • Maintaining a safe and clean work environment
  • Assisting customers with locating and choosing merchandise in any store department

Cashier

Sariyer Restaurant
Turkey, Turkey
06.2017 - 04.2019
  • Maintained till balance
  • Interacted with customer with a positive attitude
  • Resolved customer issues

Khatoon abla Turkish chandeliers
Turkey, Turkey
09.2016 - 10.2016
  • Made Turkish chandeliers
  • Designed and assigned work to group members
  • Quality check

Education

Bachelors of Social Science - Economics

McMaster University
Hamilton, Ontario
04.2025

Skills

  • Positive attitudes and behavior
  • Communication
  • Multi-lingual
  • Detail-Oriented Organization
  • Adaptability
  • Enthusiasm
  • Goal-Oriented Mindset
  • Clear Interpersonal Communication
  • Technical Aptitude
  • Empathy
  • Patience
  • Credit card payment processing
  • Attention to Detail
  • Time Management
  • Problem-Solving Proficiency
  • Multitasking
  • Collaborative team player

Certification

  • Intermediate Computer Training Program
  • Business Plan Training Program

Languages

Turkish
Full Professional
Persian
Native/ Bilingual
English
Full Professional
Pashto
Professional
Hindi
Limited

Timeline

Business Owner

ATD Botique
06.2024 - Current

Customer Service Representative

Service Ontario Canada
07.2022 - Current

Cashier and sales associate

Dollarama Store
10.2021 - 06.2022

Cashier

Sariyer Restaurant
06.2017 - 04.2019

Khatoon abla Turkish chandeliers
09.2016 - 10.2016

Bachelors of Social Science - Economics

McMaster University

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Liza Mirzad