LIZA MCPHEE

• Supports needs of victims of crime and tragic circumstance by providing full range of trauma informed, victim centered, culturally competent supportive services

● Administers needs assessments, crisis intervention, case management, information sharing, emotional support and build healthy relationships between client and appropriate community services.

● Facilitated, initiated, and developed sudden death/suicide debrief resource package and presentation.

● Works effectively with and supports volunteer crisis response team by providing leadership and mentorship during on call rotation.

● Practices effective stress management while providing on-scene crisis intervention in the immediate aftermath of crime and tragic circumstance.

● Provides information/support/assistance to clients in accordance with Agency policy, and legislative requirements governing Victim Services

● Demonstrates adaptability by developing strategies and personalized service plans to support clients to meet their needs inclusive of risk and needs assessments, vulnerability screening, safety planning and follow-up processes.

● Collaborates with Police and other service providers to allow for a coordinated community specific response.

● Provides culturally competent and inclusive services that reflect the agency's vision, mission, and goals.

• Served as front line support in Paediatric Family Resource Centre and 'Parent Hour' program; multi-tasked in a work environment with many disruptions and deadlines while remaining professional and present for patients and families

● Front line support in Pediatric Family Resource Centre and 'Parent Hour' program; multi-tasked in a work environment with many disruptions and deadlines while remaining professional and present for patients and families.

● Assisted families, patients, staff and students with locating health-related literature, information on internal and/or community resources.

● Partnered with local community resources to help bridge circle of care and decrease stress for the families.

● Implemented and executed Peer Support Rounding at Bedside with individuals of various backgrounds.

● Implemented and supported simulation training for caregivers

● Various Council membership: Children’s Inpatient Quality Improvement Council, Children's Hospital Quality of Care Council

● Chaired annual Teddy Bear Picnic and Co-chaired Holiday Haven

• Provided social, emotional and physical support for adults with acquired brain injuries in an assisted living environment

● Provided social, emotional, and physical support for adults with acquired brain injuries in an assisted living environment.

● Facilitated daily classes and activities to strengthen confidence and abilities of residents.

● Conducted initial assessments for service.

● Organized client’s appointments, daily care, and rehabilitation

● Advocated for Client's needs with care providers, met with client's families to support quality client and family centered care.

● Researched and advocated for accessible opportunities for clients.

Instructed training to co-workers on Non-Violent Crisis Intervention strategies as a certified instructor