Liza Lucasan

Work History

WALLACE AND CAREY INC.

06.2017 - Current

Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Streamlined the inventory management process for increased efficiency and cost savings.
Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
Collaborated with cross-functional teams to ensure accurate forecasting, purchasing, and replenishment of inventory levels.
Delivered timely and accurate reports on inventory performance, highlighting areas for improvement and driving continuous improvement initiatives.
Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
Reduced stock discrepancies by conducting regular audits and monitoring inventory levels closely.

HATTRICKS BAR AND RESTAURANT

06.2015 - 06.2017

Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
Increased staff retention through effective hiring, training, and performance management practices.
Managed inventory control processes for reduced waste and optimized profit margins.
Developed innovative marketing strategies for increased foot traffic and revenue growth.
Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Motivated staff to perform at peak efficiency and quality.
Managed staff schedules and maintained adequate coverage for all shifts.

HATTRICKS BAR AND RESTAURANT

07.2012 - 05.2015

Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.