Liza Guzman
Montreal,QC
Summary
Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in customer service and inventory control. Proven track record in enhancing store performance through strategic merchandising and effective team leadership. Recognized for problem-solving abilities and fostering a positive customer experience, consistently achieving high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
McDonald's Restaurant
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Head Barista and Supervisor
L'aprem Cafe
07.2022 - 07.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
Junior Barista
Loft Cafe
09.2019 - 06.2022
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Received consistent positive feedback from both customers and supervisors regarding excellent interpersonal skills, work ethic, and beverage quality.
- Supported store promotions and limited-time offers through suggestive selling techniques that resulted in increased sales revenue.
Education
High School Diploma -
Paranaque National High School
Manila,Philippines04-2008
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
Languages
English
Full Professional
Timeline
Assistant Store Manager
McDonald's Restaurant
08.2024 - Current
Head Barista and Supervisor
L'aprem Cafe
07.2022 - 07.2024
Junior Barista
Loft Cafe
09.2019 - 06.2022
High School Diploma -
Paranaque National High School
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