Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Liza Grier

Fernie,AB

Summary

I have been working in the hospitality industry for almost 30 years and have developed excellent customer service skills.

My work in both restaurants and retail has enabled me to be an excellent multi tasker. I have always worked in a team environment , at times in charge of staff and training. I am a hard worker and a fast learner.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Silvie Walsh
04.2018 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Optimized store displays and appearance via strategic merchandising.

Restaurant Manager

Wendy Kelis
06.2014 - 11.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Hotel Management - Hospitality And Tourism Management

Lasalle College
Montreal, QC

Skills

  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving

Additional Information

References:

Silvie Walsh (present employer)

(780)931-5826


Wendy Kelis (previous employer)

(780)931-6541

Timeline

Retail Store Manager

Silvie Walsh
04.2018 - Current

Restaurant Manager

Wendy Kelis
06.2014 - 11.2017

Hotel Management - Hospitality And Tourism Management

Lasalle College

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Liza Grier